Divya Mishra
Human Resource
Bengaluru
Summary
Dynamic Store Manager at Airtel with a proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in inventory control and team leadership, I successfully implemented sales strategies and training programs that improved operational efficiency and customer engagement. Passionate about problem-solving and fostering a collaborative team environment.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
8
8
years of professional experience
Work History
Store Manager
Airtel
01.2026 - Current
- Led daily store operations, ensuring optimal inventory management and customer service standards.
- Developed and implemented sales strategies to drive revenue growth and enhance customer experience.
- Trained and mentored staff on product knowledge, sales techniques, and operational procedures.
- Analyzed sales data to identify trends, optimizing stock levels and promotional activities accordingly.
Customer Service Leader
Decathlon
10.2018 - 12.2025
- Led customer service initiatives, enhancing team performance and customer satisfaction ratings.
- Evaluated service delivery metrics, driving continuous improvement in response times and service quality.
- Implemented technology solutions for customer relationship management, enhancing data accuracy and accessibility.
Human Resources Manager
- Team recruitment and developing the new team members
- Developed training programs for new team members, improving onboarding efficiency and service quality.
Education
MBA - Human Resources Management
04.2001 -
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
POS systems
Customer service management
Team building and leadership
Timeline
Store Manager - Airtel
01.2026 - Current
Customer Service Leader - Decathlon
10.2018 - 12.2025
Shri Ram Murti Smarak - MBA, Human Resources Management
04.2001 -
Running, Aqua gyming
I regularly participate in running and aqua gyming as part of my fitness routine. Running has helped me build endurance, discipline, and the ability to stay focused on long-term goals. It has also improved my physical stamina and resilience.
Aqua gyming has strengthened my overall fitness through low-impact, full-body workouts that improve flexibility, balance, and cardiovascular health. It has taught me the importance of consistency, recovery, and maintaining a healthy lifestyle.