Summary
Overview
Work History
Education
Skills
Personal Details
Timeline
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Divya Mittal

Meerut

Summary

Seeking full-time role for professional growth, utilizing experience, subject knowledge, and technical skills to benefit organization and advance career. Experienced in technical support, adept at handling ticketing tools, with strong communication and listening skills for exceptional service delivery. Known for empathy, patience, and persuasion, excelling in dynamic environments. Demonstrates adaptability, consistency, and resilience, passionate about learning new technologies.

Overview

4
4
years of professional experience

Work History

Specialist Software Engineer

eClinicalworks
Ahmedabad
07.2022 - 06.2023
  • Successfully diagnosed and resolved hardware-related issues, including device upgrades, performance optimization for slow-running devices, and troubleshooting blue screen errors and device crashes.
  • Proficiently managed Microsoft 365 applications, specializing in configuring Outlook for both web and desktop environments, ensuring seamless email communication and productivity for end-users.
  • Handled a diverse range of support tickets through various channels including calls, chats, and emails, effectively addressing user concerns and technical issues in a timely manner.
  • Implemented proactive measures to prevent hardware issues and optimize device performance, such as conducting regular maintenance checks and implementing software updates.

Fraud Officer

Ttec
Ahmedabad
08.2020 - 05.2022
  • Handled fraud investigations and analyzed suspicious activities, collaborating with relevant departments to mitigate risks and protect company assets.
  • Provided frontline technical support to end-users, diagnosing and resolving desktop hardware and software issues promptly and effectively.
  • Conducted regular maintenance and updates on desktop systems, ensuring optimal performance and security across the organization.
  • Implemented efficient ticketing and tracking systems for logging and managing desktop support requests, streamlining the troubleshooting process.
  • Delivered user training and guidance on desktop usage best practices, empowering staff to troubleshoot common issues independently and minimize downtime.

Trainee

TCS
Gandhinagar
02.2019 - 02.2020
  • Managed password administration for employees across various portals within a centralized control system. Implemented and maintained password management procedures for a large organization like TCS. Ensured security and confidentiality.
  • Developed documentation and manuals for password management procedures, ensuring clarity and compliance. Responded promptly to password-related queries and issues, providing timely support to employees.
  • Implemented automation tools or systems to improve password management workflows and reduce manual effort. Maintained accurate records of password changes, access permissions, and user credentials to ensure audit compliance.

Education

B.com -

Gujarat University
Ahmedabad
07-2015

MBA -

NMIMS
Mumbai
05-2023

Skills

Software support & Remote support
Printer & Peripheral Devices Troubleshooting
User Account Management
Cisco Troubleshooting
Performance Optimization
Hardware & Network Connectivity troubleshooting
macOS & Windows

Microsoft 365 Administration

Personal Details

Date of Birth : 31 October 1996
Language known : English, Hindi
Residential address : Meerut

Timeline

Specialist Software Engineer

eClinicalworks
07.2022 - 06.2023

Fraud Officer

Ttec
08.2020 - 05.2022

Trainee

TCS
02.2019 - 02.2020

B.com -

Gujarat University

MBA -

NMIMS

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Divya Mittal