Divya Mohan
Chennai
Summary
Experienced and detail-oriented IT professional with 8 years of experience in HP NonStop systems support and administration. Proven ability to troubleshoot, maintain, and enhance mission-critical environments. Seeking to contribute technical expertise and problem-solving skills to provide outstanding support for HP NonStop systems.
Overview
8
8
years of professional experience
Work History
Wipro Technologies
Client - MasterCard
12.2016 - Current
- Diagnose and resolve hardware issues, including CLIM, SAS card, and disk failures, in collaboration with the application team and hardware vendors.
- Perform routine system backups and execute data recovery tasks as required.
- Implement patches, upgrades, and system configurations to maintain up-to-date security protocols.
- Manage system security by controlling user access and permissions.
- Maintain and update system documentation, procedures, and inventory records.
- Mentor and train junior team members, providing guidance on troubleshooting techniques and best practices.
- Offer on-call support for hardware-related issues in HP NonStop systems, including both weekdays and weekends.
Support Engineer
Client - Pitney Bowes
Chennai
01.2020 - 01.2021
- Served as a Support Engineer specializing in UNIX technologies.
- Created shell scripts to automate file transfers via FTP and SFTP.
- Contributed to the rebuilding of the Disaster Recovery (DR) server.
- Administered system security, including user access and permissions management.
- Performed daily system health checks to ensure optimal performance.
Support Engineer
Client - Pitney Bowes
01.2019 - 01.2020
- Gathered requirements and translated them into technical specifications.
- Developed a RESTful Web API service using ASP.NET Web API to update the database with received inputs, generate data from the database, and send it to customers.
- Utilized Fiddler to test Web API functionality.
- Created stored procedures in MS SQL Server 2012 to handle various database operations.
- Managed code and version control using Git and GitHub.
- Participated in debugging sessions to identify and resolve bugs and issues.
- Modified SSIS Packages and Windows services to change authentication from SQL-based to Windows-based authentication.
- Performed unit and functional testing to ensure that changes were executed without errors.
Support Engineer
Client - Pitney Bowes
01.2017 - 01.2019
- Developed a batch program to charge customers with account balances below the minimum threshold at the end of each month.
- Scheduled the batch program to execute at the end of each month.
- Conducted unit testing to ensure the batch program met customer requirements.
- Implemented changes and performed unit testing on the registration server program to accept SOAP requests, and insert validated data into the SQL table.
- Modified the screen program and performed unit testing to insert a row into a new SQL table whenever data was updated via the screen.
- Updated the batch program and conducted unit testing to generate a file for SAP transmission at the end of each month.
- Provided support for UAT with clients, and managed the production deployment of all changes.
- Communicated with clients to gather input for new requirements.
- Actively collaborated with on-site teams to resolve issues.
- Participated in bug fixing and code debugging.
Education
BACHELOR’S DEGREE OF ENGINEERING -
SRR ENGINEERING COLLEGE
Chennai01.2016
Skills
- HP NonStop Systems
- TACL
- NonStop SQL
- Linux
- Windows Server
- SQL
- Event Monitoring system
- OSM service connection
- Batchcom
- Outsideview
Personal Information
- Date of Birth: 05/04/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Noteworthy Contributions
- Enabled an effective process for products knowledge transition (KT) across cross functional departments. Built consensus among key thought leaders, developed a unified transition plan.
- Demonstrated excellence in identifying critical issues or bugs in products by doing extensive testing before roll out and during production issues.
- Strong success record in implementing technical solutions with a high degree of quality.
- Strengths include: Problem analysis, testing, process change, implementation, and communications with internal and customer teams.
- Holds the credit of implementing various cost saving measures thereby handling crisis situations effectively.
Authenticity
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Support Engineer
Client - Pitney Bowes
01.2020 - 01.2021
Support Engineer
Client - Pitney Bowes
01.2019 - 01.2020
Support Engineer
Client - Pitney Bowes
01.2017 - 01.2019
Wipro Technologies
Client - MasterCard
12.2016 - Current
BACHELOR’S DEGREE OF ENGINEERING -
SRR ENGINEERING COLLEGE
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