Office 365
Divya Mohan
Business Relationship Administrator
Chennai
Summary
Customer Relationship Administrator with 9+ years of experience in the hospitality industry, focused on technical support and customer issue resolution. Skilled in handling customer queries related to systems, booking platforms, and service tools, while ensuring timely troubleshooting and resolution. Proficient in CRM tools, ticketing systems, and coordinating with IT and operations teams to resolve technical concerns efficiently. Strong ability to diagnose issues, provide step-by-step guidance, and maintain service quality in high-pressure environments, ensuring customer satisfaction and smooth system operations.
Overview
11
11
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Business Relationship Administrator
Proodle Hospitality Services Pvt Ltd
09.2016 - Current
- Progressed from Executive to Admin Business Support Specialist through consistent performance, taking on increasing responsibilities across customer service, client relations, administration, and executive support.
- Managed end-to-end customer support operations, resolving client queries related to services and systems efficiently while ensuring high levels of customer satisfaction.
- Led client relationship management by conducting regular reviews, understanding business needs, and delivering solutions aligned with client expectations and KPIs.
- Oversaw administrative and operational functions, including office management, documentation, vendor coordination, financial tracking, and internal process improvements.
- Provided executive-level support to the COO by managing schedules, communications, reports, dashboards, and tracking key operational initiatives and performance metrics.
- Acted as a key liaison between clients, leadership, and internal teams to ensure seamless communication, timely delivery of commitments, and continuous service improvement.
- Demonstrated strong organizational, problem-solving, and communication skills, with the ability to multitask, adapt quickly, and maintain confidentiality in high-pressure environments.
Administrative Coordinator
Sacred Heart Primary School
06.2015 - 08.2016
- Supervised administrative staff and delegated tasks to ensure efficient and productive office operations.
- Managed reports, maintained accounts, and updated company databases with accuracy and timeliness.
- Ensured smooth day-to-day operations by completing administrative responsibilities within deadlines.
- Improved office efficiency by streamlining processes and enhancing administrative procedures.
- Led recruitment and onboarding while maintaining professional front-office interactions with clients and stakeholders.
Education
Bachelor of Business Administration - Administration
Madras University
Chennai, Tamil Nadu01.2015
Skills
Client Relationship Management & Stakeholder Engagement
Technical Support & Issue Resolution
CRM Tools & Ticketing Systems Handling
Communication Skills (Verbal & Written)
Problem-Solving & Analytical Thinking
Process Improvement & Operational Efficiency
Data Analysis & Reporting (Excel, Dashboards)
Time Management & Multitasking
Cross-Functional Coordination
Customer Satisfaction & Service Delivery Focus
Administrative & Office Management
Attention to Detail & Documentation Management
Certification
• Analysis of Customer Relation
Work history
9 years , 2 months
Languages
- English - Read , Write & Speak.
- Tamil - Read , Write & Speak.
- Malayalam - Read & Speak.
INTERESTED WORK NATURE
- Technical Support / Customer Relationship
- Executive Assistant and Secretary
- Issue Resolution and CRM Management.
- Operational Coordination.
Software
Zendesk
Zoho CRM
SAP (basic operations/accounts coordination)
Google Workspace (Docs, Sheets, Drive)
Microsoft (Excel, Word, PowerPoint)
Microsoft (Outlook, Teams)
Timeline
Business Relationship Administrator
Proodle Hospitality Services Pvt Ltd
09.2016 - Current
Administrative Coordinator
Sacred Heart Primary School
06.2015 - 08.2016
Bachelor of Business Administration - Administration
Madras University