Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Divya Muchintala

Operations Team Lead
Hyderabad,TG

Summary

Reliable team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Proficient in Performance Appraisals for subordinates and overall team management & Ability to work independently and manage the team

Overview

10
10
years of professional experience

Work History

Operations Team Lead (Content Moderation)

Accenture
07.2023 - Current
  • Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
  • Identified areas for improvement in operations, leading to cost savings and increased productivity.
  • Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
  • Manage a team of ~40 and set up the complete process from the scratch by connecting with global teams.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to achieve project goals on time and within budget constraints.
  • Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
  • Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.

Operations Team Lead (Content Classification)

Wipro Technologies
04.2020 - 07.2023
  • Liaise with managers to determine training needs and schedule training sessions
  • Conduct evaluations to identify areas of improvement.
  • Monitor employee performance and having discussions (Virtual environment) around improvement areas.
  • Cascading the updates to the entire project and making sure that client expectations are clearly understood and followed by the team
  • Identifying the improvement areas to focus so as to be on par with client SLA and designing a plan to be followed by the team.
  • Production planning, control and performance review from the training period.
  • Effective feedbacks on performance improvement areas and behavioral parameters
  • Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.

Sr. Process Executive (Facebook Process)

Cognizant Technologies
04.2018 - 04.2020
  • Championed continuous improvement, driving process innovation, and adopting best practices across the organization.
  • Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
  • Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Reviewing jobs which are posted by employers on Facebook platform and allowing the jobs to be posted which does not violate any of the Facebook policy.
  • Handling cases related to approval and disapproval of jobs as per SOP (Standard Operation Procedure) & allow them to post on public page for the job seekers.
  • Analyzing and guiding the user regarding the frequent policy changes to make sure them jobs get approved on Facebook.

Process Executive – I

ICICI Bank
05.2014 - 08.2017
  • Participated in plans for team activities - may be assigned to represent the product in the Product Management Team (PMT) process.
  • Assisting new team member on the Floor as a Floor assistance and guide those to groom better team player
  • Analyzing the KYC documents submitted for the Trading, Demat and Savings Accounts.
  • Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
  • Ensuring timely and professional responses to all, requests and orders received during market hours (9.00 AM to 3.30PM).
  • Worked on applications like CNT, FCRM (Financial), Trading screens.
  • Responsible for attending E – mails & Calls from customers
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals.
  • Worked with Risk and Compliance team in making the high banking transactions done as per the legal in support to AML.
  • Be responsible for resolving any queries, complaints and Settlements etc. of the customers
  • Be responsible for fulfilling customers service requests within TAT guidelines

Education

M Tech - VLSI

KG Reddy Institute of Science & Technology
Hyderabad, India
04.2001 -

Bachelor of Technology - ECE

Geetanjali Institute of Science & Technology
Hyderabad, India
04.2001 -

Skills

    Operational Excellence

    Operations Management

    Documentation

    Workforce Planning

    Teamwork and Collaboration

    Performance monitoring

    Staff Supervision

    Project Management

    Quality Assurance

    Interpersonal Skills

    Production

    Customer Relationship Management

Accomplishments

  • Used Google Sheets to develop inventory tracking spreadsheets.
  • Collaborated with team MIS in the development of T&M Analysis
  • Achieved 99.3% Quality through effectively helping with Product documentation & process workflow.
  • Supervised team of 32 staff members.
  • Received RNR & Encore awards 2 times for Best Performance in Accenture
  • Won Best Quality Award (100%) for the financial year 2018-19 in Cognizant Technologies.
  • Received best initiator Award for the financial year 2014-15 in ICICI bank

Timeline

Operations Team Lead (Content Moderation)

Accenture
07.2023 - Current

Operations Team Lead (Content Classification)

Wipro Technologies
04.2020 - 07.2023

Sr. Process Executive (Facebook Process)

Cognizant Technologies
04.2018 - 04.2020

Process Executive – I

ICICI Bank
05.2014 - 08.2017

M Tech - VLSI

KG Reddy Institute of Science & Technology
04.2001 -

Bachelor of Technology - ECE

Geetanjali Institute of Science & Technology
04.2001 -

Similar Profiles

CREATE PROFILE
Divya MuchintalaOperations Team Lead