Divya Naik

• Transitioned into a Payroll Quality Analyst role, leveraging strong operational payroll knowledge to drive audit excellence and compliance assurance.
• Conducted payroll quality audits across semi‑monthly and bi‑weekly payroll cycles, identifying defects, trends, and root causes.
• Performed validations on multi‑state payroll tax calculations, W‑2 reporting, COBRA deductions, PIA ATC compliance, and year‑end payroll activities.
• Partnered with Payroll Specialists, SMEs, and Transition teams to embed quality controls into newly transitioned payroll processes.
• Ensured adherence to SLA, compliance standards, and client‑specific payroll requirements.
• Supported continuous improvement by updating SOPs, defining audit checklists, and strengthening payroll quality frameworks.
• Maintained high standards of data confidentiality, audit integrity, and compliance discipline.

• Selected as a core contributor to payroll process transitions, supporting the movement of payroll operations across projects and clients.
• Played a key role in client onboarding and payroll implementation, ensuring accurate payroll setup, benefits configuration, and compliance readiness.
• Supported knowledge transfer (KT) activities, SOP documentation, and parallel runs to stabilize newly transitioned payroll processes.
• Assisted in transitioning payroll functions including PIA ATC, COBRA impacts, benefits deductions, W‑2 workflows, and multi‑state payroll compliance.
• Collaborated with operations, compliance, and client stakeholders to ensure zero payroll disruption during transition phases.
• Provided floor support during hypercare periods, resolving payroll issues and clarifying process gaps.
• - Contributed to process standardization and efficiency improvements, reducing errors post‑transition.

-Delivered end‑to‑end US payroll processing for semi‑monthly and bi‑weekly payroll cycles covering 1,000+ employees across multiple states, ensuring compliance with federal, state, and local payroll regulations.

- Hands‑on experience in employee onboarding, processing new hires, terminations, pay changes, and ad‑hoc payroll transactions with high accuracy.

- Ensured correct calculation and reporting of Social Security, Medicare (FICA), and state taxes, maintaining compliance with IRS and state guidelines.

- Verified client payroll and financial data before system entry, preventing payroll discrepancies and mitigating fraud risks.

- Managed W‑2 processing, year‑end payroll activities, and supported multistate tax filings with minimal discrepancies.

- Acted as the first point of contact for payroll discrepancies and employee queries, ensuring timely resolution within SLA timelines.

- Maintained strict data confidentiality while handling sensitive employee compensation information.

-Conducting the training for the new employees.
-Analyzed company training methods and rectified issues, increased efficiency, and exceeded training goals.
-Decreased Training time by designing effective new training programs.
-Developed curricula, instruction, documentation, and written tests for Type training courses.
-Delivered new employee onboarding and training sessions.
-Reviewed and edited all training materials for accuracy and company policy compliance.
-Initializing the interview for the new joiners.

-Build and strengthen customer relationships by leveraging excellent interpersonal and communication skills.
-Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
-Reconciled cash drawer and resolved discrepancies.
-Provided customer records, account statements, and copies of checks.
-Placed orders for customer cheques and verified starting numbers.
-Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates