Divya Nair

Work History

Serama Logistic

Mumbai

02.2024 - Current

Built relationships with clients, partners and vendors to facilitate successful partnerships.
Established strong relationships with key decision makers within client organizations.
Support for warehouse staff on best practices related to 3PL logistics services.
Negotiated freight rates with vendors in order to maximize cost savings while maintaining quality standards.
Communicated regularly with other departments regarding supply chain activities.
Negotiated contracts with suppliers for material procurement needs.
Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
Created and presented monthly reports to management on sales performance.
Coordinated sales efforts between multiple departments including field sales, inside sales, logistics and marketing teams.
identification of new warehouses as per the customer requirement.

Astromar Logistic

Chennai

04.2021 - 12.2023

Conducted market research and identified potential business opportunities
Developed and implemented strategies to increase customer base and revenue growth
Developed and maintained long-term relationships with key clients.
Leveraged social media networks for additional lead generation.
Collaborated with sales team members to identify target markets and develop sales strategies.
Established strong relationships with key decision makers within client organizations.
Identified new market opportunities through research and analysis.
Developed and implemented strategies to increase customer base and revenue growth.
Maintained a database of contacts from prospective clients for future follow-ups.
Researched customer feedback regarding products and services offered by the organization.

Celebinas pvt ltd ( Air China )

Mumbai

05.2019 - 01.2020

Greeted passengers , directed them to their designated areas , and provided assistance with any questions or concerns.
Resolved customer complaints in a timely manner .
Field reports of passenger complaints or incidents that occurred during travel process
Ensured that all safety regulations were followed during each flight.
provided customer service support at check-in counters , including issuing tickets and baggage tags as well as handling payments .
Monitored security checkpoints to ensure safety of passengers and staff members alike.
Greeted passengers upon arrival and checked boarding passes.
Maintained records of lost baggage claims and tracked baggage whereabouts until delivery to customer.
Handled emergency situations calmly while following company protocols.

Turbo megha airways

Mumbai

04.2017 - 04.2019

Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Assisted in troubleshooting issues that arose during flight tests or ground operations.
Assisted in unloading cargo from aircraft after landing.
Inspected cargo for damage, weight, and size compliance with regulations.
Reported any damaged or missing items found during loading process immediately.
Coordinated with ground crew to ensure proper loading of cargo.
Maintained detailed records of aircraft arrivals, departures, cargo weight, volume data, fuel usage reports.
Checked for safety hazards and took corrective action when necessary.