Divya Narbhavi
Summary
Versatile Test Manager with 9 years of experience eliminating problems and flaws to enhance end-user experiences. Meticulously designs testing protocols, detecting obscure bugs and pitfalls to produce impeccable final products. Organized and well-researched approach to solving problems. Collaborative and open mindset. Proficient in Guidewire Claim Center with extensive knowledge in Insurance Claims Processing
Overview
9
9
years of professional experience
1
1
Certification
Work History
Test Manager /Scrum Master /Senior Test Lead
Capgemini
Chennai
03.2020 - Current
- Led sprint reviews and planning meetings to promote full team engagement.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Shielded scrum team from external interference for optimal productivity and success of Agile process.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Worked to provide continuous improvement for product development lifecycle.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Researched current trends to stay knowledgeable in Scrum methods.
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
- Evangelized Agile as strategic asset of culture and business value.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Assisted with internal and external communication resulting in improved transparency.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Created templates and artifacts for Test Strategy, Test Plan, Test Case, Test Data, Defect Report, Periodic and End of Project Reports.
- Created & maintained test artifacts and encourage discussion and participation.
- Implemented Catalogue based testing approach involving AIML techniques
- Working as an individual contributor for any ticket's requiring ETL / DB expertise
- Perform Data base Verifications / Server Log verifications
- Test Data Mining from Mainframe Databases and creating mockup test data which facilitates 100% test coverage
- Analyze specifications for Testability Program Specification Creation /Review
- Under very aggressive deadlines, designed and executed comprehensive test plans for System Testing, Integration Testing and Regression Testing
- Primary author of integration test plans, and the master quality plan, coordinate, capture, review, maintenance of all test artifacts
- Defect, Test Cases Management using Quality Center, Rally ➢
- Involved in Functional and Performance Test Lead & Coordination, Project Initiation Deck activities, Estimations for each Iterations, lead daily status meetings and capture, manage, and follow-up daily action items
- Involved in onboarding and Knowledge Transfer Sessions to new team members
- Single point of contact for all vendor issues
- Generation of Various Reports: Progress Reports, Risk Analysis, Test evaluation Report, Causal Analysis
- Involved in organizational level training sessions
- Prepared presentations on Test Metrics
Product Test Specialist/Agile Product Owner
Cognizant
Chennai
06.2016 - 02.2020
- Established testing procedures to codify consistent, high-quality approach.
- Wrote and executed manual test cases to assess functionality of programs and specific modules.
- Reproduced defects, troubleshot unintended results and maintained error logs.
- Reported defects to developers and escalated critical issues.
- Used business requirements to create test plans.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Advised developers on problems with databases, performance and other issues.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Incorporated delivery requirements into planning of testing schedules.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Kept scripts and test cases updated with current requirements.
- Documented testing procedures for developers and future testing use.
- Owned and prioritized product backlog.
- Liaised with product team and development team to help break down requirements.
- Interacted with internal stakeholders as voice of customer.
- Attended Agile ceremonies, demos and production proving activities.
- Broke project into epics and implementable user stories.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Allocated and approved team resource usage.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Partnered with project team members to identify and quickly address problems.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Investigated and corrected or escalated project problems.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Updated customers and senior leaders on progress and roadblocks.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
Tester
UST Global
Chennai
09.2015 - 06.2016
- Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
- Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
- Conducted defect triage to inspect for missing, misaligned or incorrectly installed components and derived actions.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Communicated status updates to stakeholders to widen impact of testing and demonstrate value of optimization program.
- Mentored junior team members efficiently to generate best output.
- Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
- Planned and estimated test activities to determine effort needed to validate quality of product under test.
- Evaluated items to assign grades and marked quality level, rejection status or acceptance.
Testing Engineering Analyst
Dell IT
Bangalore
07.2013 - 09.2015
- Delta is a Siebel Call Center application used by Dell Tech support Agent for case creation; Complex dispatch process of Dell support system is handled via Siebel Call Center
- Responsibilities As Siebel module tester understood the business process and functionality of Siebel entities of Asset, Contact, SR, Activities,
- Dispatch module Developed test scenarios and test procedures based on the test requirements Tested the navigational flow of the drill downs
- Performed testing on GUI elements like screens, views, applets
- Performed manual testing and maintained documentation on different types of Testing such as Positive Testing, Negative Testing, Regression Testing, Integration Testing, System Testing and Black Box Testing
- Executed the written test cases manually Responsible for entering defects into the defect management (TFS) system and performing tests after the defects were fixed
- Documented all testing processes related to each release Communicated critical issues to Test Manager and QA Lead
- Followed up with developers regarding the status of the raised errors and ensured complete resolution of the issues SPOC for POC (Proof of Concept) Siebel Open UI
- Have been part of CRP sessions of Siebel Open UI and have been trained with Open UI functionalities by Oracle team
- Acted as a Program Test Lead for one big on boarding and delivered with zero production defects Driven Brain Storming and Uninterrupted Session to uncover defects effectively and to gain more confident over the functionality
- As schedules were compressed, worked closely with developers and business analysts towards ensuring a quick resolution of defects
Education
Bachelor's Degree - InformationTechnology
SRM Valliammai Engineering College
Chennai05.2013
Higher Secondary - Computer Science
Christ The King Matriculation Hr. Sec. School
Kumbakonam 04.2009
SSLC -
Christ The King Matriculation Hr. Sec. School
Kumbakonam04.2007
Skills
- Guidewire Claim Center
- Guidewire Policy Center
- Salesforce Lightning
- Siebel Call Center
- Insurance Claims Processing
- IVR Testing
- Voice BOT (Alexa) Testing
- Automation Basics
- Team Meetings
- Backlog Management
- Acceptance Criteria
- Effective Customer Communication
- Sprint Planning
- Project Team Coordination
- Agile Principles
- Team Engagement
- Writing Stories
- Efficient Work Breakdown Structuring
- Total Quality Management
- ETL Basics
Accomplishments
- Women of the Quarter for excellent collaboration with the client
- Michael Dell Award received for testing the product with complete accuracy and efficiency
- Multiple appreciations from client for knowledge retention, helping business users to understand the Guidewire Product
Certification
SAFe 5.0 Agilist
Languages
Sourashtra
Native language
Tamil
Proficient
C2
English
Proficient
C2
French
Elementary
A2
Timeline
Test Manager /Scrum Master /Senior Test Lead
Capgemini
03.2020 - Current
Product Test Specialist/Agile Product Owner
Cognizant
06.2016 - 02.2020
Tester
UST Global
09.2015 - 06.2016
Testing Engineering Analyst
Dell IT
07.2013 - 09.2015
Bachelor's Degree - InformationTechnology
SRM Valliammai Engineering College
Higher Secondary - Computer Science
Christ The King Matriculation Hr. Sec. School
SSLC -
Christ The King Matriculation Hr. Sec. School