Divya N. Lad

Client: Truist Bank.|Mortgage Loan Management System.

• Designed, developed, and optimized SQL Server stored procedures, complex queries, and indexes for mortgage loan data, reducing loan processing time by 30%.
• Developed and maintained SSIS packages to automate backend data integration, validation, and batch processing for retail and correspondent loan transactions, improving data accuracy and operational efficiency.
• Actively participated in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, and production issue resolution for Loan Management System applications.

Client: McDonald's.|Retail POS and Reward Management System.

• Developed backend services using .NET Core and Web API, improving system reliability, and supporting 24/7 POS operations across 500+ outlets.
• Implemented offers and reward modules with dynamic business rules, boosting customer engagement by 20%.
• Supported the CI/CD pipeline with TeamCity, reducing deployment errors by 40%.
• Collaborated with QA using SoapUI and emulators to validate XML-based promotions.

Client: NTUC & CDL.|E-Commerce Supermarket Management System.

• Built and maintained REST APIs using .NET Core MVC, enabling secure payment transactions and bill integrations.
• Improved order processing efficiency by 25% through query optimization and stored procedure enhancements.
• Implemented GitHub-based version control and Agile practices, ensuring smooth collaboration across teams.

Clients: Fairmont Dubai and Al-Khaleej Bank.

• Designed a banking back-office portal with dashboards, reports, and CRUD modules, reducing manual reporting effort by 40%.
• Developed a Club Membership Portal with role-based access, enabling over 500 members to manage subscriptions and payments online.
• Built and consumed REST APIs, ensuring secure integration between frontend and backend systems.

• Delivered client demos, requirement gathering, and customer support for vehicle tracking systems.
• Provided solutions for school bus tracking and personal tracking systems, improving client adoption rates.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers.