Divya Pai
Bengaluru
Summary
Finance professional with 10 years of experience across global banking, asset management, and financial operations. Demonstrated expertise in client revenue operations, margin onboarding, accounts payable, and AML compliance, with a strong record of process optimization, automation, and stakeholder leadership. Known for precision, risk awareness, and delivering operational excellence in high-volume, regulated environments.
Overview
11
11
years of professional experience
Work History
Associate
Goldman Sachs Services Private Ltd
2022.04 - Current
- Led the successful migration of the Onshore Revenue Share process from Chicago Shareholder Services, ensuring zero disruption to business operations.
- Managed and dispatched Treasury Management System (TMS) invoices for onshore mutual fund operations.
- Reviewed and approved onboarding agreements, validating fee schedules, payment terms, and legal requirements through internal system procedures.
- Performed detailed invoice reconciliation and fee verification, identifying discrepancies and preventing downstream payment issues.
- Drove process improvements and automation initiatives, improving efficiency and reducing manual errors.
- SME for offshore rebate and trailer operations, supporting high-volume processing of 3,000 quarterly and 1,800 monthly records, consistently meeting Business Day 15 deadlines.
- Partnered closely with management to plan daily deliverables, prioritize workloads, and ensure on-time payment execution.
- Prepared management and board-level reports, supporting executive decision-making and ad-hoc requests.
- Partnered with engineering teams to enhance payment systems and operational performance.
- Trained team members during migration and knowledge transfer initiatives.
- Worked closely with cross-functional teams to identify, troubleshoot, and resolve issues related to payments, account setup, and client servicing.
- Contributed to backlog management initiatives, ensuring smooth payment processing and SLA adherence.
Senior Analyst
Goldman Sachs Services Private Ltd
2020.06 - 2022.03
- Facilitated onboarding of new ISDA agreements and amendments for client relationships.
- Configured margin rules in collateral management systems based on CSA documentation.
- Collaborated with Legal, Credit, Sales, and Corporate Treasury to resolve agreement discrepancies.
- Reviewed and resolved exceptions in agreement setups, ensuring operational accuracy and compliance.
- Provided subject-matter support to margin operations, addressing eligibility, legal clauses, and system issues.
- Escalated critical agreement-related risks to internal and external stakeholders for timely resolution.
Senior Analyst
Goldman Sachs
2018.05 - 2020.05
- Managed global vendor payments supporting Compliance and Business Intelligence divisions.
- Resolved invoicing and submission queries from Asia-based vendors, ensuring SLA adherence.
- Supported vendor onboarding and issue resolution, strengthening operational relationships.
- Prepared periodic and ad-hoc management reports for internal stakeholders.
- Built strong client-facing relationships, delivering tailored solutions to meet business needs.
- Mentored junior team members, contributing to improved team productivity and knowledge sharing.
- Provided training and mentorship to junior analysts, contributing to improved team performance, and knowledge sharing.
Anti- Money Laundering Officer
Standard Chartered Bank
2015.10 - 2017.01
- Monitored customer accounts to detect suspicious transactions, financial records to identify errors, discrepancies, and potentially fraudulent or exaggerated information.
- Tracked unusual money transfers, dealings, and documentation to support anti-money laundering (AML) compliance efforts.
- To identify suspicious transactions in customer accounts and raise a SAR (Suspicious Activity Report) to avoid reputational risk.
- Participated in the Quality Check (QC) team, reviewing work processed by new and underperforming employees to ensure accuracy and compliance.
Process Executive
Cognizant Global Services Pvt Ltd
2014.08 - 2015.08
- Managed client documentation and addressed inquiries related to mortgage information with accuracy and confidentiality.
- Collaborated with Tax Assessors and Collectors across multiple U.S. Counties to validate outstanding tax dues and confirm completed transactions.
- Calculated overdue tax amounts and proactively communicated deadlines to external stakeholders, to ensure timely payments.
- Implemented feedback mechanisms to capture customer insights, leading to improved processes and enhanced service quality.
Education
Master of Commerce - Accounting And Finance
St Agnes College
Mangalore2014-04
Skills
- Client servicing
- Leadership
- Team management
- Risk analysis and management
- Mentoring and training
- People development
- Teamwork and collaboration
- Business process improvement
Accomplishments
- Successfully managed and delivered three concurrent processes, consistently meeting strict timelines and SLA commitments.
- Identified and corrected billing discrepancies, preventing client overpayments, and mitigating financial and reputational risk.
- Partnered with engineering teams to automate offshore client reporting workflows, resulting in manpower savings of approximately 6 hours monthly and approximately 15 hours quarterly.
- Designed and implemented an interim database for offshore rebate and trailer records, enabling a single source of truth for agreement and account reviews, and significantly improving exception validation turnaround times.
- Partnered with cross-functional stakeholders to onboard and stabilize a new payment platform for onshore operations, managing end-to-end workflow transitions, and ensuring on-time payment delivery during system migration.
- Developed structured training plans and onboarding materials, enabling new joiners to integrate quickly and contribute effectively to team deliverables.
- Received client and leadership appreciation (2020) for exemplary process management and strong client relationship skills.
- Awarded 'Best Employee of the Month' (2016) in recognition of consistent performance and operational excellence.
Software
- Revport
- Salesvision
- Spendcentral
- ServiceNow
- JIRA
- Microsoft Suite
- ARIBA
Timeline
Associate
Goldman Sachs Services Private Ltd
2022.04 - Current
Senior Analyst
Goldman Sachs Services Private Ltd
2020.06 - 2022.03
Senior Analyst
Goldman Sachs
2018.05 - 2020.05
Anti- Money Laundering Officer
Standard Chartered Bank
2015.10 - 2017.01
Process Executive
Cognizant Global Services Pvt Ltd
2014.08 - 2015.08
Master of Commerce - Accounting And Finance
St Agnes College