Divya Patel
Surat
Summary
- Over All experience
- Core Java, Advanced java, Web Development, PHP, Asp.Net With MVC, apart from that I have good experience in Oracle, XML.
- Knowledge in development of Web Application in Asp.net With MVC, Core PHP and Wordpress.
Overview
3
3
years of professional experience
Work History
Regional Service Manager
ICICI BANK LTD
12.2022 - Current
- Role defined as a Regional Service management of Compliance & services day in day out transaction monitoring Audit point
Team Leader
Kessi Fabrics Private Ltd
- Operational work.
CUSTOMER SERVICE Officer
Kotak Mahindra Bank Ltd
- Taking care Well-come desk as well as Operational works of day in day out Finacle, Dot-NOT, Seibel, SR, NEFT, RTGS, TRANSFER, service related query of customer, handling, customer query solve, FD create, Change Customer account related information like contact
Team Leader
Wishbook Infoservice Pvt ltd
- Its Logistics Segment Where I am taking care of seller issue, Delivery pick up & Drop of consignment wise coordinate with account manager, Handling warehouse, Inventory management and control, Material In-Bound and Out-Bound Process, Co-ordination with transporters – logistic partners, Order fulfilment, Assure in time deliveries to the customer, Mange the dispatches, return follow up with courier side panel in short all operation related work and controlling of employee.
Team-Leader
Flipkart Pvt Ltd
- Set clear team goals for girls team.
- In operation where Tripsheet generation.
- Operation work in Forward Dispatch process.
- Arranging Seller pick up of 85000 shipments per day.
- RTO clearances of daily 35000 shipments.
- Incident Management System(Seller Escalation).
- Escalation of Reattempt of Seller pick up.
- Action plan for Net Promoter Score(Seller Feedback), Geo Fake Project.
- Work on HHD Adherence, Time Slot Adherence - Mail escalation.
- Oversee day to day operation.
- Delegate tasks and set deadlines.
- Monitor team performance and report on metrics.
- Listen to team member’s feedback and resolve any conflicts.
- Recognize high performance and reward accomplishment.
- Suggest and organize team building activities.
Lead
Shadow-fax Pvt Ltd
- Handling all reports regarding Forward, Reverse Pendency of Intercity of Origin DC, Node service Level, Weekly deep Dive.
- Utilization of manpower for Increasing productivity.
- Connect forward shipments to intercity, intracity on TAT given by Company policy.
- Develop and update metrics to quantify performance in logistics operations.
- Prepare daily correspondence and briefings in support of logistics operations.
- Understand Logistics operations across multiple business units and ability to create and recommend strategies to maximize the efficiency of Logistics operations.
- Ensure 100% adherence and compliance to the continuous improvement training for all the staff within the function.
- Should own the shifts and manage/troubleshoot run time issues with proper communication and escalations.
- Working with the reporting manager to ensure smooth function of the Shadowfax transportation operations.
- Executing the day to day operations and ensuring strong people connect.
- Handling inbound, sortation and outbound activities based out of the sort centers.
- Ensuring connection of media to respective locations (both intercity and intra-city) without fail.
Education
M.C.A -
G.T.U.
B.C.A -
V.N.S.G.U
H.S.C. -
GSEB
S.S.C. -
GSEB
Skills
- Java
- C
- C
- SQL
- Networking
- JSP
- AspNet With MVC
- PHP With Wordpress
- Web Application server 85
- Visual Studio 2005
- Visual Studio 2008
- Visual Studio 2012
- MySQL
- Microsoft SQL Server
- Oracle
- HTML
- CSS
- Java Script
- JQuery
- Windows
- Linux
- Unix
- Android
Family - Members
- Father
- Mother
- Brother
- Sister
Personal Information
- Date of Birth: 02/04/92
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Gujarati
Projects
Event Management, Developed an Asp.net with MVC code for managing events like weddings, meetings, etc. M.C.A Book Management, Worked with C Programming and Database Handling. ERP Workflow Management System, Developed an ERP workflow application for managing industry work. Sales Management, Developed Sales Management using C++.
Disclaimer
I hereby declare that all the details given are true to the best of my knowledge.
Areas Of Interest Strength
- Reading newspapers
- Singing
- Playing Games
- Developing
Basic Summary
Core Java, Advanced Java, Web Development, PHP, Asp.Net With MVC, Oracle, XML, Asp.net With MVC, Core PHP, Wordpress
Languages
English
Beginner
A1
Gujarati
Beginner
A1
Hindi
Beginner
A1
Timeline
Regional Service Manager
ICICI BANK LTD
12.2022 - Current
Team Leader
Kessi Fabrics Private Ltd
CUSTOMER SERVICE Officer
Kotak Mahindra Bank Ltd
Team Leader
Wishbook Infoservice Pvt ltd
Team-Leader
Flipkart Pvt Ltd
Lead
Shadow-fax Pvt Ltd
M.C.A -
G.T.U.
B.C.A -
V.N.S.G.U
H.S.C. -
GSEB
S.S.C. -
GSEB