DIVYA PATEL
MUMBAI
Summary
Dynamic professional with extensive experience at Indusind Bank, specializing in customer relationship management and team leadership. Led initiatives that improved client satisfaction and decreased response times. Skilled in problem-solving and committed to service excellence, consistently meeting high performance standards in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Deputy manager - NR Service
Indusind Bank
MUMBAI
05.2025 - Current
- Coordinated with the ARM channel for effective NR banking sales management and daily activity execution.
- Managing service requests and complaints proactively, ensuring prompt resolution and closure based on priority.
- Monitored NTB cases and managed exceptions for the Relationship Manager (RM) channel to streamline operations.
- Updated weekly data for the given zone on inflow/outflow, as well as the RM portfolio.
Assistant Manager
SBM BANK INDIA LTD
01.2023 - 04.2025
- Developed and implemented streamlined processes for efficient client servicing, boosting productivity.
- Facilitated seamless account opening for customers to improve client onboarding experience.
- Trained and mentored team members to elevate standards in client servicing.
- Managed complaints, queries, and requests from UHNI private clients effectively.
- Onboarded clients for investment via Plutus portal, coordinating with BSE team for authentication.
- Executed process improvements that enhanced client satisfaction and reduced response times.
Executive Service RM
LOBO STAFFING SOLUTION PRIVATE LIMITED- SBM BANK
09.2022 - 12.2022
- Managing service-related issues and private client complaints.
- Handling the portfolio of existing current account customers, along with savings account customers, and handling data and operational work.
Relationship Officer - NRI SBM Private
URJA COMMUNICATION PVT LTD
02.2021 - 08.2022
- Opened privilege accounts.
- Coordinated with branches to increase the number of new-to-bank accounts/custom.
- Handling the portfolio of existing current account customers, along with savings account customers.
Customer Service Associate
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
09.2018 - 01.2021
- Ensuring service is provided effectively and meets the team performance, quality, and service targets, as well as complying with best practices where possible.
- Adhere to all confidentiality requirements at all times.
- Developed a highly empathetic client relationship and earned a reputation for exceeding service standard goals.
Education
BCOM -
SNDT WOMEN'S UNIVERSITY
MUMBAI, MAHARASHTRA03.2020
Skills
- Customer relationship management
- Team leadership
- Service excellence
- Problem solving
- Performance improvement
Roles And Responsibilities
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
- Responsible for analysing financial data, identifying trends, and developing strategies to improve the bank's performance.
Timeline
Deputy manager - NR Service
Indusind Bank
05.2025 - Current
Assistant Manager
SBM BANK INDIA LTD
01.2023 - 04.2025
Executive Service RM
LOBO STAFFING SOLUTION PRIVATE LIMITED- SBM BANK
09.2022 - 12.2022
Relationship Officer - NRI SBM Private
URJA COMMUNICATION PVT LTD
02.2021 - 08.2022
Customer Service Associate
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
09.2018 - 01.2021
BCOM -
SNDT WOMEN'S UNIVERSITY