Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Disclaimer
Timeline
Generic

Divya Perumal

Banglore

Summary

Strategic Senior Project Manager with over 13 years of experience delivering high-impact IT initiatives for global organizations. Demonstrates expertise in driving enterprise digital transformations, optimizing portfolios, and leveraging ServiceNow and Agile methodologies to achieve strategic objectives. Renowned for delivering quantifiable business value, including cost efficiencies, process excellence, and enhanced stakeholder engagement. Skilled in managing cross-functional, geographically diverse teams, ensuring alignment with organization vision to accelerate growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Tech Mahindra
03.2022 - Current
  • Led end-to-end ServiceNow implementation and platform upgrades across 3 countries for Avarn Security AS, ensuring seamless transitions and optimizing business processes.
  • Successfully managed a high-visibility upgradation initiative involving 254 servers, including Windows 2012 and IBM WebSphere, delivering on time and within budget.
  • Directed a multi-functional team of 40+ professionals across geographies, driving productivity and achieving 100% on-time delivery through a structured TDD approach and comprehensive risk management.
  • Fostered team growth and development, mentoring and promoting key talent, resulting in a 20% increase in team productivity and engagement.
  • Enhanced service management frameworks, leading to a 99% reduction in defects and improved operational efficiency.
  • Formulated and communicated a clear vision for service management excellence, promoting a collaborative, innovative mindset that boosted problem-solving capabilities.
  • Built and nurtured key client relationships, influencing stakeholders and securing critical subscriptions through tailored solutions aligned with business goals.
  • Developed and implemented internal communication protocols that strengthened trust, collaboration, and team cohesion.
  • Delivered 5 high-impact projects and 2 platform upgrades in 9 months, meeting all milestones and surpassing business satisfaction targets.
  • Managed the Vancouver and Xanadu version upgrades, which included 40+ applications and 4+ PDA upgrades, streamlining cross-functional processes.
  • Drove continuous improvement initiatives, resulting in a 15% increase in overall project delivery efficiency.

Senior Project Manager

Heptagon Technologies
10.2020 - 12.2021
  • Administered multi-technology program portfolio worth $1.8M across PHP, Angular, Laravel, Java, .Net, SQL, and PostgreSQL for global clients.
  • Conceptualized diverse client solutions including sports engine platform, construction company design tool, and e-commerce platforms.
  • Instituted end-to-end project delivery framework encompassing Program Governance and Quality Management.
  • Managed global delivery model with 40+ multi-cultural team members across India, US, Australia, and Germany.
  • Attained 100% on-time, within-budget delivery through TDD approach and robust risk management framework.
  • Devised cost optimization strategies resulting in 30% reduction in support costs through improved productivity.
  • Structured bi-weekly sprint cadence and articulated clear product vision to engineering teams.
  • Synergized with developers and SMEs to optimize technical solutions balancing usability and performance.

Senior Project Manager

Altius technologies/ForceSight Online Solutions
04.2019 - 10.2020
  • Directed development and maintenance initiatives with 25+ member team, overseeing product customization.
  • Guided scrum teams in 2-week sprint cycles, ensuring consistent on-time delivery.
  • Architected product roadmap development with global partners, driving features from concept to launch.
  • Refined backlog management by effectively translating features into user stories and prioritizing requirements.
  • Strengthened client relationships by restructuring SLAs and governance frameworks.
  • Launched FCR concept achieving 20% improvement in support efficiency and enhanced satisfaction.
  • Streamlined key services and processes resulting in increased ROI for clients.

Senior Project Manager

EVRY India
04.2017 - 03.2019
  • Headed complete revamp and restructuring of FMS application for CBRE, a leading real estate firm.
  • Executed successful migration of 12-year-old FMS Application from VB.Net to Angular.
  • Generated 35% increase in yearly revenue through strategic feature prioritization.
  • Secured 95% feature delivery deadlines by proactively identifying and mitigating engineering roadblocks.
  • Fostered team of 3 Junior Business Analysts while establishing global standard BA processes.
  • Developed and presented client-facing sales decks for HCM and EdTech customers.
  • Performed extensive prospect analysis for 47+ customers and authored 9+ case studies.

Senior Project Manager

Cognizant Technology Solutions
11.2011 - 03.2017
  • Formulated Functional Requirement Specifications through comprehensive brainstorming sessions.
  • Restructured web services methodology, implementing cross-server reusability for enhanced efficiency.
  • Administered Change Request management through detailed Impact Assessments.
  • Supervised ETL design and architecture reviews with Application Development Teams.
  • Developed comprehensive documentation framework covering BRD, FSD, Test Cases, and QA processes.
  • Coordinated end-to-end audit documentation including estimated plans and deployment documents.
  • Initiated business support initiatives including MPS Metrics and CSAT improvements.
  • Established employee effort tracking systems and conducted detailed RFP data analysis.

Education

Masters in Technology -

Birla Institute of Technology And Science
01.2015

Bachelor of Engineering -

Angel College of Engineering and Technology
01.2011

Skills

  • ServiceNow implementation
  • Risk management
  • Program governance
  • Client relationship management
  • Continuous improvement
  • Quality assurance
  • Project planning
  • Agile methodologies
  • Cross-functional collaboration
  • Budget management
  • Strategic thinking
  • Requirements gathering
  • Schedule coordination
  • Project goals and milestones
  • Project framework engineering
  • Quality control
  • Multi-project management
  • Project plan development
  • Training and mentoring
  • Cross-functional coordination
  • Business process mapping
  • Compliance monitoring
  • Performance metrics
  • Process improvement

Websites

Certification

  • ServiceNow PPM & Strategic Portfolio Management
  • ServiceNow
  • Professional Scrum Master I (PSM I)
  • Scrum.org
  • Robotic Process Automation
  • Vei4 Innovation
  • HTML5 with JavaScript and CSS3
  • Microsoft Domain Specialization

Accomplishments

  • 2024, Grand Salute LiveWire Award, Tech Mahindra, Excellence in project delivery
  • 2021, Super Squad Award & Best Project, Heptagon, Critical project delivery excellence
  • 2018, Elite of H1 & Technical Publications, Leadership Recognition & Technical Contributions
  • 2014, Employee of the Quarter, Cognizant, Outstanding Performance
  • 2013, Best Project & Innovation Award, Recognition for innovative implementation

Disclaimer

I hereby declare that the details furnished above are true to the best of my knowledge.

Timeline

Senior Project Manager

Tech Mahindra
03.2022 - Current

Senior Project Manager

Heptagon Technologies
10.2020 - 12.2021

Senior Project Manager

Altius technologies/ForceSight Online Solutions
04.2019 - 10.2020

Senior Project Manager

EVRY India
04.2017 - 03.2019

Senior Project Manager

Cognizant Technology Solutions
11.2011 - 03.2017

Masters in Technology -

Birla Institute of Technology And Science

Bachelor of Engineering -

Angel College of Engineering and Technology

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Divya Perumal