Hi, I’m
Divya Prakash Pandey
Strategic Account Manager
Bengaluru
Summary
I am keen in working with an organization where I am provided with a responsible position where my Experience, skills and qualification are utilized for the growth of the Company, with an opportunity for Personal development. I am confident in handling responsibilities given to me with full Commitment.
Overview
4
years of professional experience
3
Languages
4
years of post-secondary education
Work History
Atlanta System Pvt Ltd
Business Specialist
12.2020 - 11.2021
Job overview
- Responsible for serving high value clients & allocating team members to serve the designated customers
- Responsible for PAN India team which is basically making of O2O Business
- Responsible for increasing and managing Team's Productivity
- Responsible for monthly and quarterly sales volumes and allocates the work accordingly
- Planning daily schedule of team members so as to achieve their sales target
- Responsible for providing on job training to new hires
- Responsible for promotion & planning marketing strategies for the region.
- Developed new business strategies for increased revenue generation and market expansion.
- Conducted thorough market research to gain valuable insights into competitors'' strategies and industry trends, informing future strategic decisions.
- Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
- Prepared and maintained records of sales and revenue.
- Consistently built long-term relationships with existing and new customers.
Intangles
Account Manager
07.2020 - 08.2020
Job overview
- Develop a strategy the team will use to reach its goal
- Provide any training that team members need
- Communicate clear instructions to team members
- Listen to team members' feedback
- Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
- Established open and professional relationships with sales team to achieve quick resolutions for various issues.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Teltonika India
Business Development Manger
11.2020 - 10.2023
Job overview
- Responsible for monthly and quarterly sales volumes and allocates the work accordingly working on the state Tenders, negotiating with clients
- Working with PSU’s clients like “Coal India” onboarding them via System Integrator.
- Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Teltonika India
Strategic Account Manger
11.2023 - Current
Job overview
- Maintaining short- and long-term business development plans > Develop a strategy to reach sales goal > Hunting new clients
- Provided exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose.
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Negotiated contract renewals, securing long-term commitments from major clients.
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
- Enhanced client relationships by consistently delivering strategic insights and tailored solutions.
- Conducted quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Identified new business opportunities with existing clients, leading to increased revenue growth.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
Education
Visvesvaraya Technological University, IndiaBengaluru, India
Bachelor of Engineering from Mechanical
07.2016 - 06.2020
Skills
Presentation Skills
Team Management
Negotiation
Convincing skills
Multitasking Abilities
Business Intelligence
Sales management
Client Engagement
Client Relations
Staff Mentoring
Accomplishments
- Top Performer in Singing competition
- Nominated as Best boy award in PU
Timeline
Strategic Account Manger
Teltonika India
11.2023 - Current
Business Specialist
Atlanta System Pvt Ltd
12.2020 - 11.2021
Business Development Manger
Teltonika India
11.2020 - 10.2023
Account Manager
Intangles
07.2020 - 08.2020
Visvesvaraya Technological University, India
Bachelor of Engineering from Mechanical
07.2016 - 06.2020