DIVYA PRANAVA SESHA SAI MADDIRALA
Andhra Pradesh
Summary
Product retail and network marketing professional with strong track record of driving sales and expanding market reach. Skilled in building and nurturing client relationships, creating targeted marketing strategies, and leveraging social media platforms for product promotion. Known for exceptional teamwork and adaptability in fast-paced environments, always meeting goals and exceeding expectations. Proven ability to analyze market trends, develop effective sales pitches, and deliver tangible results.
Overview
3
3
Languages
2
2
Certificates
3
3
years of professional experience
Work History
Product Retailer, Network Marketing
Forever Living Products International
02.2025 - Current
- Cultivated strong relationships with key stakeholders in the community, leading to increased brand awareness and referral business.
- Increased product sales by developing and implementing effective marketing strategies.
- Championed company values within the team, ensuring adherence to organizational standards of excellence in all aspects of operations.
- Improved customer satisfaction levels by providing exceptional service and addressing client concerns promptly.
- Strengthened brand visibility by collaborating with key influencers in the industry, securing high-profile endorsements.
Customer Relationship Manager
Westfield Stratford City
07.2023 - 08.2024
- Conducted regular meetings with sales teams to discuss insights on customer behavior trends, contributing to increased sales figures.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 100% increase in sales.
- Managed department call volume of 300 to 500 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Directed more than 15-person team of customer service personnel while helping front-line team members work effectively with over 100 or above daily customers.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Made customers aware of current and new programs and services.
Education
Master of Science - Business Management
Coventry University
London, United Kingdom04-2026
BBA - Business Administration
Krishna University
Vijayawada, India07-2022
Skills
Excellent Communication
Relationship building and management
Financial Acumen
Decision-Making
Customer Portfolio Management
Solution management
Training and mentoring
Accomplishments
- Supervised team of 10 staff members and achieved company target in first 3 months.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Digital Marketing
Timeline
Product Retailer, Network Marketing
Forever Living Products International
02.2025 - Current
Customer Relationship Manager
Westfield Stratford City
07.2023 - 08.2024
BBA - Business Administration
Krishna University
Master of Science - Business Management
Coventry University
Languages
English
Telugu
Hindi