Divya Puttanna
Cards & Payments Professional
Bengaluru,India
Summary
Developed expertise in providing services for the maintenance and management of international payment system solution for unsecured lending products, namely Credit and Prepaid cards in respect of card issuing with close to 10 years of hands-on experience. Technically capable in supporting Way4 (Open systems cards software) and VisionPlus cards software on IBM AS400 machine – bank card processing applications. Experience gained in support and maintenance of enabling applications such as Base 24 (Authorization processing), TIBCO (APIs for internet banking and message processing) and TALEND (XML file creation). Imbibed and inculcated diligent, committed, and result oriented attitude towards striving to effectively contribute to the benefit of the company’s stated and implied objectives.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Way4 Consultant
Nets Denmark A/S
Helsinki, Finland
03.2021 - 12.2022
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Analysis of requirement and collaborate with solution architect to finalize solution.
- Co-ordinate with Product Manager to resolve any query related to requirement.
- Configure Financial Institution, products, Fees and Services as per requirement.
- Worked on process improvements by analyzing activities responsible for bottleneck in system performance.
- Increased customer satisfaction by resolving issues.
- Delivered services to customers within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
Business Analyst
Capgemini
Bengaluru, India
11.2020 - 02.2021
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Executed analysis of risks and identified risk mitigation strategies.
Team Lead
Attra Infotech PVT LTD
Bengaluru, India
03.2020 - 09.2020
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Coached team members in techniques necessary to complete job tasks.
Onsite Coordinator
Attra Infotech PVT LTD
Panama City, Panama
05.2019 - 02.2020
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Increased customer satisfaction by resolving issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Team Leader
Attra Infotech PVT LTD
Bengaluru, India
01.2018 - 05.2019
- Mentored and guided team-mates to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 8 members while providing exceptional customer service.
- Coordinated weekly meetings for internal and external groups.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with colleagues to create prototypes for designs and training materials.
Business Analyst
Attra Infotech PVT LTD
Dubai, United Arab Emirates
11.2014 - 12.2017
- Worked at Client location 3 years 2 Months
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Executed analysis of risks and identified risk mitigation strategies.
- Was integral part of on Business Transformation project where financial were migrated from VisionPlus to Way4
Software Engineer
Attra Infotech PVT LTD
Bengaluru, India
01.2013 - 10.2014
- Analysis of requirement and collaborate with solution architect to finalize solution
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Informed internal personnel and external stakeholders of project milestones.
- Worked with customers for needs analysis and to determine vendor costs.
- Co-ordinate with Product Manager to resolve any query related to requirement
- Configure Financial Institution, products, Fees and Services as per requirement
- Perform unit testing on card lifecycle, from application boarding thru collections.
- Supporting UAT and Client Testing
Education
Bachelor of Engineering - Electronics & Communications
Vidya Vardhaka College of Engineering
Mysore, Karnataka, India 09.2008 - 08.2012
Skills
Operating System : IBM mid frame - AS400 and Windowsundefined
Accomplishments
- Excellent reviews from client about performance at client location
- Nominated as SPOC for maintenance and support of demo FI
- Winner of Spot award for outstanding performance
- Completed the training in VSAM, COBOL and CICS & VisionPlus with Distinction.
Timeline
Way4 Consultant
Nets Denmark A/S
03.2021 - 12.2022
Business Analyst
Capgemini
11.2020 - 02.2021
Team Lead
Attra Infotech PVT LTD
03.2020 - 09.2020
Onsite Coordinator
Attra Infotech PVT LTD
05.2019 - 02.2020
Team Leader
Attra Infotech PVT LTD
01.2018 - 05.2019
Business Analyst
Attra Infotech PVT LTD
11.2014 - 12.2017
Software Engineer
Attra Infotech PVT LTD
01.2013 - 10.2014
Bachelor of Engineering - Electronics & Communications
Vidya Vardhaka College of Engineering
09.2008 - 08.2012
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