Divya Raisinghani
Learning Delivery
Bangalore
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Analyst (Learning Delivery)
Accenture
08.2023 - Current
- Review all new training materials in partnership with geography program owners to determine if adjustments need to be made to create localized experience for any geography.
- Identifying opportunities and suggest improvements to current delivery methods in order to continually provide just-in-time training that reaches store teams consistently
- Participate in project meetings– project kickoff, review sessions, sign-off, follow-up
- Assessing communication skills and needs of individuals or organizations and designing personalized training programs to improve verbal, non-verbal and written communication.
- Delivering workshops, seminars, and individual training sessions to improve communication skills
Senior Analyst (Business Process Delivery)
Accenture
12.2022 - 07.2023
- Creating dashboards that visually represent key business metrics in realtime, allowing for quick and informed decision-making by management
- Analyzing and visualizing large datasets to uncover key insights.
- Translating the findings into actionable insights and connecting the insights to the business strategy.
Fraud Operations Specialist
Goldman Sachs
03.2021 - 12.2022
- Concentrating on an elaborate fraud analysis domain that includes identity theft, ACH transfers, New Account Reviews and Real time money movement
- Investigated potential fraud cases and reported findings which resulted in a reduction in fraud losses by 7%
- Developed and implemented an end-to-end fraud detection training curriculum for new employees
- Delivered engaging and interactive training sessions to a group of more than 100 employees resulting in improved process knowledge and performance.
Fraud Investigation Specialist
JP Morgan Chase
05.2018 - 02.2021
- Developed and implemented controls to prevent fraud and unauthorized payments
- End to end analysis of transactions and customer/ client interaction
- Facilitated engaging discussions and activities to foster collaboration and encourage participation and mentored the employees during OJT sessions to help them develop their process skills.
Business Analyst
Markets and Markets
01.2017 - 09.2017
- Developed a reporting system that provided real-time insights into customer satisfaction and product performance
- Conducted market research to identify customer needs and develop strategies to meet them
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Sales Specialist
Tech Mahindra Business Services
09.2014 - 09.2015
- Generated new leads through cold calling and online marketing campaigns
- Built and maintained long-term relationships with key customers
- Developed a comprehensive training program for new sales team members and delivered multiple soft skills training sessions
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs and built rapport with them to make product recommendations resulting in upsell.
Education
B.Tech - Computer Science
Pune University
Jaipur,Rajasthan 08.2009 - 05.2014
High School Diploma -
MGD Girls' School (CBSE Board)
Jaipur, Rajasthan 03.2008 - 05.2009
Skills
Client Relationship Management
Customer Service
Business Communication
Process and Communication Skills Training
Fraud Analysis
Advanced
Advanced
Advanced
Advanced
Advanced
Timeline
Senior Analyst (Learning Delivery)
Accenture
08.2023 - Current
Senior Analyst (Business Process Delivery)
Accenture
12.2022 - 07.2023
Fraud Operations Specialist
Goldman Sachs
03.2021 - 12.2022
Fraud Investigation Specialist
JP Morgan Chase
05.2018 - 02.2021
Business Analyst
Markets and Markets
01.2017 - 09.2017
Sales Specialist
Tech Mahindra Business Services
09.2014 - 09.2015
B.Tech - Computer Science
Pune University
08.2009 - 05.2014
High School Diploma -
MGD Girls' School (CBSE Board)
03.2008 - 05.2009
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