DIVYA RAJAWAT
Amritsar
Summary
Over 10 years of experience in client dealing, Human Resources, Banking Operations, and International Client Servicing (US and Australia), with a strong focus on compliance and client satisfaction. Expertise in HR operations, compliance management, and financial transactions, complemented by exceptional client relationship management skills. Proven ability to quickly learn and excel in new applications and international business processes, supported by strong analytical and communication capabilities.
Overview
10
10
years of professional experience
Work History
HR Management Coordinator
Grant Thornton Bharat LLP
Jaipur
10.2020 - 10.2021
- Talent acquisition and pre-screening candidate applications to match requirements.
- Facilitated candidate selection, interviewing, job offers, onboarding, and orientation.
- Coordinated with HR & Payroll teams for employee lifecycle processes.
- Oversaw attendance, leave management, employee grievances, and payroll settlement.
- Liaised with senior management and government stakeholders for client relations.
- Managed quarterly invoices, employee performance discussions, and exit formalities.
Business Analyst
The Outsource Pro India Private Limited
Amritsar
04.2023 - 07.2025
- Worked with the Australian client, Fortuna Advisory, to support end-to-end operations.
- Managed company setups under the Australian Taxation Office (ATO), verifying compliance documentation for companies and trusts.
- Handled incoming correspondence, prioritizing urgent requests for timely responses.
- Supported onboarding processes by coordinating training sessions and materials.
- Maintained filing and record-keeping systems with efficiency and accuracy.
- Handled ASIC management, monitored ASIC payments, late fees, and penalties, minimizing compliance risks.
- Managed company setups in Evolution Live, including incorporation filings, documentation checks, and due diligence for private limited companies.
- Worked closely with the legal team to draft and process trust-related documentation for company formations.
- Conducted client documentation reviews, ensuring accuracy, completeness, and compliance with corporate governance standards.
- Maintained client databases with regular follow-ups to support compliance and relationship management.
- Used CAS360, XPM, HubSpot, Evolution Live, and Outlook for workflow tracking, document management, and client communication.
- Supported process improvements that enhanced compliance accuracy, efficiency, and client satisfaction.
- Job creation in XPM for various tasks.
- Handled invoicing part for ASIC and also for legacy clients.
Operations Analyst
Deutsche Bank Operations International Pvt. Ltd.
Jaipur
07.2017 - 01.2020
- Supported Private Wealth Management (US Ops) for end-to-end banking activities.
- Conducted monetary reconciliations, fund movements via SAP, and compliance reporting.
- Managed client onboarding, KYC verification, and account maintenance in FIS.
- Assisted HNI clients with transactions, account services, and dispute management.
- Supported automation projects including migration to Appway platform.
Cabin Attendant
Indigo Airlines
11.2015 - 07.2016
- Ensured safety and comfort of passengers while maximizing customer satisfaction.
- Delivered high-quality service and assisted in achieving revenue growth.
- Prepared analytical reports and maintained team collaboration.
Personal Banker
HDFC Bank
Jaipur
06.2015 - 10.2015
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Cross-sold and up-sold asset and investment products, achieving high net worth targets.
- Educated clients on banking products and services to enhance customer experience.
- Managed customer accounts, ensuring accuracy in transactions and record-keeping.
- Resolved customer issues promptly while maintaining a high level of service quality.
- Managed cash inflow/outflow, RTGS, NEFT transactions, and portfolio monitoring.
- Reduced client complaints through process adherence and documentation.
Education
MBA - Human Resources
Sikkim Manipal University
01.2016
PGDBM -
Times Pro
Jaipur01.2014
B.Com -
ICG, IIS University
Jaipur01.2013
Bachelor Degree - Foreign Trade Management
ICG, The IIS University
Jaipur01-2013
Certification in Mass Communication & Video Production -
IIS University
Jaipur01.2011
XII - Commerce
Jaipuria Vidyalaya
Jaipur01.2010
X -
Jaipuria Vidyalaya
Jaipur01.2008
Skills
- Client relationship management
- Process improvement
- Business reporting
- ASIC management
- Hubspot
- Compliance verification
- Due diligence
- Attention to detail
- ASIC verification
- Multitasking AbilitiesOperations management
- International client servicing
- Banking and Financial Operations
- Risk Identification
- Process Development
- Team Management
- Relationship Building
- Microsoft Office
- SAP
- Salesforce
- CAS 360
- Xero Pratice Manager , XPM
- FIS Applications
- HR Operations and Talent Acquisition
- Effective communication
Languages
Hindi
First Language
Personal Details
- DOB: September 14, 1992
- Married
- Languages: English and Hindi
Timeline
Business Analyst
The Outsource Pro India Private Limited
04.2023 - 07.2025
HR Management Coordinator
Grant Thornton Bharat LLP
10.2020 - 10.2021
Operations Analyst
Deutsche Bank Operations International Pvt. Ltd.
07.2017 - 01.2020
Cabin Attendant
Indigo Airlines
11.2015 - 07.2016
Personal Banker
HDFC Bank
06.2015 - 10.2015
MBA - Human Resources
Sikkim Manipal University
PGDBM -
Times Pro
B.Com -
ICG, IIS University
Bachelor Degree - Foreign Trade Management
ICG, The IIS University
Certification in Mass Communication & Video Production -
IIS University
XII - Commerce
Jaipuria Vidyalaya
X -
Jaipuria Vidyalaya