Divya Ram
Engineer
Bangalore,Karnataka
Summary
Experienced engineer with 6.5 years of diverse expertise across multiple domains. Skilled in various areas including backup administration, server monitoring,server administration, and SCOM administration. Recently, I served as a Faculty Trainer in Data Science at Edureka, where I delivered high-quality training to aspiring data scientists. Throughout my career, I have demonstrated a strong ability to adapt to different roles and responsibilities, showcasing my versatility and commitment to professional growth. With a solid technical foundation and a passion for continuous learning, I am equipped to contribute effectively to any organization in need of a dynamic and experienced engineer.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Area Adjunct Faculty and Quality Coordinator
Edureka
Bangalore
08.2022 - 05.2023
- Responsible for maintaining a pool of Adjunct Faculty in the area.
- Supporting the Franchisee partners in sourcing, screening appointing and provide induction training for Franchisee Partner Adjunct Faculty. Providing replacement of Franchisee Partner Adjunct Faculty as situation demands in line with BCP.
- Implement Quality review and rectification mechanisms.
- Monitor & track delivery & batch performance at each Franchisee Partner and Campus in Campus centers.
- Review of training feedback on delivery and Quality from students and faculty on predetermined timelines.
- To provide technical assistance for seamless delivery of classes for Full stack Development and Python
- Ensure calibration of training delivery in all Franchisee Partner centers.
Backup Administrator
Amk Technology Sdn Bhd
Puchong
10.2015 - 04.2016
- Responsible for routine backups
- Sending tapes required for backups
- To follow the change management and incident management process
IT Analyst
TCS
Bangalore
10.2010 - 04.2012
- Performing Restoration and backup using VERITAS Net backup
- Logging on to the server Using IBM Tivoli Remote control
- Using Citrix and Tivoli Software’s to log in to Remote Servers to check the performance of Servers
- Finding Root cause analysis for Server Reboot
- Creating/Managing Tickets using IBM manage Now R1 and R2 software
- Monitoring windows NT/2000/2003 and exchange servers for node up and node down Using Net-View Maps
- Monitoring Network devices such as router and switch for Node up and Node down Using Net-View Maps
Specialised Infrastructure Engineer
Mphasis (an HP Company)
Bangalore
07.2008 - 09.2010
- Remote Infrastructure Management for around 1800+ servers through out the world using tools like HP SIM, NAGIOS,SCOM and BMC REMEDY ticket system.
- Providing 100% Remote Server Support which includes Proactive monitoring, troubleshooting, Server performance issues, Server Backups Reports.
- Performing maintenance activities and health check up of all windows servers (event log checks, performance monitoring, check disk and uptime).
- Monitoring Server Performance, Network Uptime using tools like HP SIM, HP ILO2, NAGIOS and SCOM 2007.
- Remote administration & monitoring of VMware servers through VMware server console.
- Working in SCOM console, Domain controllers and Exchange servers are monitored.
- User Creation, User and System level security management.
- Enabling performance monitoring, generating graphs for CPU utilization, disk space usage etc. vis-à-vis thresholds using server management tools. Proactive monitoring of services and server logs. (As per international standards/ Operational and server check list.)
- Identify potential problems and proactively take corrective action before they impact user productivity.
- To follow the change management and incident management process.
- Monitoring of all critical events and to take corrective action.
- To ensure all the services are up and running.
Server System Operations Specialist
IBM Global Service Pvt.Ltd
Bangalore
03.2007 - 04.2008
- Performing Restoration and backup using VERITAS Net backup. Logging on to the server Using IBM Tivoli Remote control.
- Using Citrix and Tivoli Software’s to log in to Remote Servers to check the performance of Servers.
- Finding Root cause analysis for Server Reboot. Creating/Managing Tickets using IBM manage Now R1 and R2 software.
- Monitoring windows NT/2000/2003 and exchange servers for node up and node down Using Net-View Maps.
- Monitoring Network devices such as router and switch for Node up and Node down Using Net-View Maps
Education
Bachelors in Engineering - Information Science&Engineering
Visvesvaraya Technological University
Skills
- Operating System WindowsITIL
- C, C,DBMS,MySQL,Data Science
- Employee Training Quality Control Quality Auditing Quality Improvement Continuous Improvement Edtech Training & Development
Certification
Data Science
Python
HR,ITIL
Additional Information
- Address:Salarpuria Melody,F-103 Mysoreroad,Pantarapalya, Nayandahalli,Bengaluru-560039
- Contact Phone: 7348809150
- Date of Birth:20-02-85
Timeline
Area Adjunct Faculty and Quality Coordinator
Edureka
08.2022 - 05.2023
Backup Administrator
Amk Technology Sdn Bhd
10.2015 - 04.2016
IT Analyst
TCS
10.2010 - 04.2012
Specialised Infrastructure Engineer
Mphasis (an HP Company)
07.2008 - 09.2010
Server System Operations Specialist
IBM Global Service Pvt.Ltd
03.2007 - 04.2008
Bachelors in Engineering - Information Science&Engineering
Visvesvaraya Technological University
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