Divya Rathore
Noida
Summary
Results-driven Point of Sale Specialist known for unparalleled productivity and efficiency in managing tasks. Skilled in inventory management, customer service, and transaction processing, ensuring smooth operations at the point of sale. Excel in communication, problem-solving, and adaptability, contributing to positive customer experiences and operational excellence. Committed to leveraging these skills to drive success and enhance team performance.
Overview
9
9
years of professional experience
Work History
Technical Support Team Leader & Software Testing
K4 Infotech Pvt. Ltd
Noida
12.2020 - Current
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to ensure alignment of goals across teams.
- Created training materials and conducted group trainings on new processes or procedures.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Collaborated with developers to investigate product issues and suggest solutions.
- Assisted in developing training materials for other testers on best practices for software testing.
- Worked closely with business analysts to ensure that requirements were properly tested prior to implementation.
- Created test reports to document the results of all tests performed.
- Managed and technical documentation for different procedures and projects.
Sr. Technical Support Analyst
Ienergizer, MMT
Noida
04.2019 - 10.2020
- Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
- Investigated root causes of incidents reported by users in order to identify underlying problems that may have caused them.
- Provided remote support services for clients using virtual private networks or other remote access technologies.
Insurance Claims Specialist
HMCL
Mainpuri
02.2015 - 03.2019
- Participated in training sessions conducted by insurers on new products and services.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
Education
Master of Arts - English Literature
KR. R. C.M Collage
Mainpuri, UP09-2016
Bachelor of Arts - English Literature
KR. R.C.M College
Mainpuri, UP09-2014
Skills
- Team Supervision
- Documentation And Reporting
- Leading Team Meetings
- Technical Support
- Quality Improvement
- Teamwork and Collaboration
Timeline
Technical Support Team Leader & Software Testing
K4 Infotech Pvt. Ltd
12.2020 - Current
Sr. Technical Support Analyst
Ienergizer, MMT
04.2019 - 10.2020
Insurance Claims Specialist
HMCL
02.2015 - 03.2019
Master of Arts - English Literature
KR. R. C.M Collage
Bachelor of Arts - English Literature
KR. R.C.M College
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