Divya Ratnam

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.

• Live Project in Kissanpro Pvt. Ltd.
• Qualified ICAR ( Indian Council of Agriculture Research) exam
• Certificate of Achievement of ( NSS) National service scheme
• Certificate of Achievement of Soft skills and Personality Development by NAHEP (
• ICAR)
• Certificate of Achievement in Diploma course of Soft skills in Computer Science
• Certificate of Participation in International seminar - Food Energy Nexus by NAHEP
• Certificate of Participation in International seminar- International Pulse Market and
• Production Economics by NAHEP
• Certificate of Participation in National Lecture- Seed Business - Challenges &
• Opportunities by IDP ( Institutional Development Program)
• Certificate of completion of soft skills training in Voice Out group.

Country Delight Supply Application - Project Head

• Implemented and managed whole project of launch of new supply application at pan India level.
• Managed mapping of all products at centre, warehouse and plant level.
• Important contribution in designing the tableau requirements related to the application.
• Trained respective centre managers and city managers regarding working of application and its features.

Delivery Operations

• Analyzed the cause for increasing non delivery status for dairy and F&V products pan India.
• Scrutinized the multiple problems under different categories
• Provided solutions leading to 99.99% achievement of projected target.

Inventory Reconciliation Project

• Analyzed total loss, leakage, less in crates, old returns, fresh returns of stock keeping units at 97 DCs along with 7 production plants and warehouses at pan India level and provided relevant report.
• Provided daily overview and insight for different regions that help in creating and understanding indent requirements.

Design SOPs for Warehouse

• Food Safety Policy
• Complaint Handling Policy
• Grading and Sorting of Fruits and Vegetables
• Food Safety and use of Jewellery
• Glass and Brittle Objects
• Knife and Sharp Objects
• Policy for Storage of Raw Material

Complaint Handling 

• Involved in CRM handling and resolving customer complaints.

Fruits and Vegetables Company Manual

• Designed quality parameters for 116 stock keeping units (SKU)

Pricing Strategy - Country Delight

• Done Fruits and Vegetables pricing for Bengaluru location.
• Benchmarking of prices for different e-commerce platforms.

Agricultural Inputs and Sourcing - KissanPro Pvt Ltd

• Designed complete set of inputs required for different crop production by the respective sourcing company.