Divya Rawat
Faridabad
Summary
A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, accelerating employees' strengths and building powerful teams that can conquer any obstacles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Bank of America
Gurugram
07.2025 - Current
- Lead and manage a team responsible for the timely and accurate settlement of securities trades across multiple international markets, including the Philippines, Thailand, Malaysia, Australia, and New Zealand.
- Coordinate and prioritize tasks to ensure adherence to business cut-off times and value dates, optimizing team performance and efficiency.
- Oversee the operations involving live trades, ensuring all transactions are settled within the specified timelines to avoid any financial discrepancies or penalties.
- Implement and monitor processes to ensure compliance with regulatory requirements and internal policies, maintaining high standards of operational integrity.
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues related to trade settlements promptly and professionally.
- Foster strong client relationships through regular communication, ensuring client satisfaction and retention.
- Leverage in-depth knowledge of settlement practices and regulatory environments in key markets such as the Philippines, Thailand, Malaysia, Australia, and New Zealand.
- Adapt settlement procedures to meet the unique requirements of each market, ensuring seamless operations and compliance with local regulations.
- Identify and mitigate potential risks in the settlement process, implementing proactive measures to prevent trade failures and financial losses.
- Lead the investigation and resolution of settlement issues, coordinating with internal and external stakeholders to ensure swift and effective problem resolution.
- Drive continuous improvement initiatives within the team, streamlining processes and adopting best practices to enhance operational efficiency.
- Utilize data analytics and performance metrics to identify areas for improvement and implement targeted solutions to optimize settlement operations.
- Mentor and train team members, fostering a collaborative and supportive work environment that encourages professional growth and development.
- Conduct regular performance reviews, providing constructive feedback and setting clear goals to enhance team productivity and job satisfaction.
- Trained new team members on banking procedures and compliance standards.
- Delegated daily tasks to team members to optimize group productivity.
- Completed daily quality assurance duties to provide feedback for improvements.
Quality Auditor
Aegis
Noida
07.2018 - 04.2020
- Conduct audits, provide feedback, and train advisers per company standards.
- Ensure compliance with organizational regulations.
- Manage team responsibilities and identify process gaps.
- Continuously improve quality metrics set by clients.
- Oversee transaction monitoring, call listing, and periodic call calibration.
- Monitor and analyze feedback efficiency weekly and monthly to identify error patterns.
- Ensure customer service interactions align with business interests.
- Aegis is a global outsourcing and technology service company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels.
Customer Care Executive
Aegis
Noida
07.2018 - 09.2019
- Worked as team member in Operations support function at zonal level according to the strategic goals of e kart logistics with systematic measurement of quality metrics by various companywide initiatives through appropriate framework.
- Advise new Flipkart merchants on competitive pricing, optimization of products and education on Flipkart rules.
Education
BA -
Delhi University
CBSE -
Skills
- Risk Management
- Data Analysis
- Client Relationship Management
- Trading System proficiency
Certification
- Overall Performance Award (Quarterly), 09/2018 - 12/2018
- Client Appreciations
- Promotion as Quality Auditor, 10/2019 - 04/2020
- Promoted as Team Developer, 06/2022 - 06/2025
- Promoted as Team Leader, 07/2025 - Present.
Languages
- English
- Hind
Timeline
Team Leader
Bank of America
07.2025 - Current
Quality Auditor
Aegis
07.2018 - 04.2020
Customer Care Executive
Aegis
07.2018 - 09.2019
BA -
Delhi University