Divya ROKKAM
Hyderabad
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Good with project management, personnel training and production scheduling. Sets an example for work ethic, punctuality and quality.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
22
22
years of professional experience
Work History
Process Team Lead
Lancesoft
Hyderabad
08.2023 - Current
- Trained new staff in relevant processes and procedures.
- Provided support to junior staff during peak periods of workloads.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Completed daily quality assurance duties to provide feedback for improvements.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Offered training and support to keep team members motivated and working toward objectives.
- Coordinated team resources to achieve project goals.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored team performance against targets, taking corrective action where necessary.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Ensured compliance with company policies and procedures throughout the team.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with management team to implement new work procedures or policies.
- Managed conflict resolution within the team to maintain a positive work environment.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Worked with cross-functional teams to achieve goals.
CRC Sr. Associate, HR
Amazon India
Hyderabad
11.2021 - 11.2022
- Maintained positive working relationship with fellow staff and management.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Provided HR administrative assistance to management team.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Assisted organizational efforts by filing, entering data and answering phones.
- Provided direction and guidance to junior associates on complex tasks.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Classroom Teacher
Ocimum International School
Hyderabad
01.2020 - 10.2021
- Integrated relevant cultural elements into course content to promote understanding.
- Assisted in the organization of school events such as assemblies or school plays.
- Collaborated with other teachers, administrators and parents to ensure student success.
- Developed lesson plans and instructional materials to support student learning.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Implemented behavior management strategies to maintain classroom discipline.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Created a safe environment that fostered collaboration among students.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Communicated regularly with parents regarding student progress and behavior.
- Participated in workshops, trainings and conferences to improve educational skills.
Classroom Teacher
Foster Billabong High International School
Hyderabad
06.2012 - 04.2013
- Integrated relevant cultural elements into course content to promote understanding.
- Assisted in the organization of school events such as assemblies or school plays.
- Collaborated with other teachers, administrators and parents to ensure student success.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Implemented behavior management strategies to maintain classroom discipline.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Gave quizzes and tests to assess student understanding of material.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Worked with parents, administrators, and counselors to develop improvement plans for struggling students.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Developed lessons, activities and materials to cover required course material.
Preschool Teacher
Kangaroo Kids School
Hyderabad
03.2005 - 05.2007
- Attended professional development workshops to stay current on best practices for early childhood education.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Utilized technology such as computers and tablets in the classroom setting.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Integrated multicultural themes into instruction plans to foster respect for diversity among students.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Adapted instructional techniques according to student learning styles and progress.
- Incorporated music, art and theater into lesson planning.
- Developed professional relationships with parents, teachers, directors and therapists.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Directed and supervised children during field trips and special activities.
Customer Relations Representative
GE Capital
Hyderabad
06.2004 - 12.2004
- Followed and reinforced corporate regulations to keep branch in compliance with standards.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Provided detailed explanations of product features and benefits.
- Maintained accurate records of customer interactions and transactions for future reference.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Provided technical support for online purchases and troubleshooting any issues that arose during the process.
- Mentored new employees on procedures and policies to maximize team performance.
- Upheld privacy and security requirements for customer information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries via telephone, email and social media platforms.
- Mentored junior team members and managed employee relationships.
Front Office Executive
Taj Residency, Banjara Hills
Hyderabad
06.2003 - 12.2003
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Responded to customer issues to provide immediate resolution and improve retention.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared weekly reports summarizing customer service issues encountered during the week.
- Provided administrative support including photocopying, scanning documents, faxing.
- Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction.
- Developed strong relationships with customers through effective communication skills.
Education
TEFL 140 Hrs Advance Course - Teaching English As A Foreign Language
TEFL247
Leeds,UK (Correspondence)03-2015
Diploma - Teachers Training With Specialization in English L
Americal TESOL Institute
Correspondence11-2012
Bachelor in Hotel Management & Catering Technology -
Niraj College of Hotel Management & Catering
Hyderabad, India05-2004
Diploma in Travel & Tourism - Airline And Ticketing
ATM Institute of Travel And Tourism
Hyderabad, India12-2003
10 + 2 - ISCE
Bosco Institute of Electronics
Hyderabad, India05-1998
High School Diploma -
St. Ann's High School
Secunderabad, India05-1996
Skills
- Performance monitoring
- Work assignment delegation
- Key performance indicators
- Strategic planning
- Conflict resolution
- Operations management
- Process improvement
- Employee training
- Quality control
- Coaching and mentoring
- Workflow management
- Employee engagement
- Production monitoring
- Employee evaluation
Websites
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Timeline
Process Team Lead
Lancesoft
08.2023 - Current
CRC Sr. Associate, HR
Amazon India
11.2021 - 11.2022
Classroom Teacher
Ocimum International School
01.2020 - 10.2021
Classroom Teacher
Foster Billabong High International School
06.2012 - 04.2013
Preschool Teacher
Kangaroo Kids School
03.2005 - 05.2007
Customer Relations Representative
GE Capital
06.2004 - 12.2004
Front Office Executive
Taj Residency, Banjara Hills
06.2003 - 12.2003
TEFL 140 Hrs Advance Course - Teaching English As A Foreign Language
TEFL247
Diploma - Teachers Training With Specialization in English L
Americal TESOL Institute
Bachelor in Hotel Management & Catering Technology -
Niraj College of Hotel Management & Catering
Diploma in Travel & Tourism - Airline And Ticketing
ATM Institute of Travel And Tourism
10 + 2 - ISCE
Bosco Institute of Electronics
High School Diploma -
St. Ann's High School
Similar Profiles
Monisha RoyMonisha Roy
Senior Executive -US Staffing- Healthcare at LanceSoftSenior Executive -US Staffing- Healthcare at LanceSoft
Honey PrajapatiHoney Prajapati
Recruiter at LanceSoftRecruiter at LanceSoft
Ritesh MakwanaRitesh Makwana
Senior System Administrator at LancesoftSenior System Administrator at Lancesoft