DIVYA SAMPATH
Bengaluru
Summary
Strategy and process leader with over 6 years of experience in fintech, banking, and entrepreneurial roles. Skilled in productivity optimization, vendor management, and legal-tech integration, with a track record of improving efficiency, reducing risk, and driving growth. Experienced in leading cross-functional teams and implementing scalable frameworks that align business goals with customer needs in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead – Strategy & Process
Vistaar Financial Services
BENGALURU
05.2025 - Current
- Spearheaded vendor onboarding for centralized call centers, enhancing portfolio contactability by 20% and reducing credit deterioration by 10%.
- Implemented DSO productivity initiatives with automated allocation and performance dashboards, increasing efficiency and engagement by 60%.
- Rolled out legal-tech modules with IT to streamline notice uploads and monitoring processes.
- Collaborated with operations to optimize LMS and case tracking systems, boosting accountability and oversight.
- Directed centralized MIS reporting for accurate, real-time performance visibility.
Senior Associate - Debt Management
KlubWorks Private Limited
BENGALURU
05.2023 - 09.2024
- Streamlined debt management processes, reducing operational errors by 40% and mitigating financial risks by 60%.
- Automated client reminders and penalty workflows, increasing response rates by 50% while lowering defaults by 85%.
- Developed a standardized debt management matrix and documentation framework to enhance efficiency and transparency.
- Ensured project deliverables aligned with business goals within established timelines for improved stakeholder engagement.
Entrepreneur
JD Management Services
Hyderabad
09.2022 - 04.2023
- Founded and scaled operations with a 15-member team, achieving ₹12M ARR.
- Established vendor/stakeholder compliance frameworks and incentive models, doubling team productivity in three months.
Manager - Debt Management
IDFC First Bank Limited
BENGALURU
04.2019 - 08.2022
- Improved consultant workflows, raising client retention by 20% and conversion rates by 50%.
- Achieved 95%+ customer retention through proactive engagement strategies.
- Automated Salesforce processes (bidder selection and repayment dashboard), ensuring smooth stakeholder adoption.
Education
Masters - Finance and Marketing
Xavier Institute of Management And Entrepreneurship
01.2019
BSc. - IT
University of Mumbai
01.2014
Skills
- Productivity Optimization
- Tech Integration
- Risk Management
- Stakeholder Engagement
- Vendor Management
- Impact Assessment
- Problem Solving
Certification
Project Management Professional (PMP), Pursuing
Timeline
Lead – Strategy & Process
Vistaar Financial Services
05.2025 - Current
Senior Associate - Debt Management
KlubWorks Private Limited
05.2023 - 09.2024
Entrepreneur
JD Management Services
09.2022 - 04.2023
Manager - Debt Management
IDFC First Bank Limited
04.2019 - 08.2022
Masters - Finance and Marketing
Xavier Institute of Management And Entrepreneurship
BSc. - IT
University of Mumbai
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