Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DIVYA SELVARAJ

Ecommerce exeutive
Chennai

Summary

Dynamic professional with a proven track record at Franch Express Private, excelling in customer relations and P&L management. Skilled in cultivating lasting client relationships and driving revenue growth. Adept team player known for exceeding targets through strategic sales initiatives and exceptional service. Brings both hard and soft skills to foster supportive environments and achieve financial success.

Overview

9
9
years of professional experience

Work History

Exommerce Exexutive

Franch Express Private
07.2022 - 08.2024
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Salesperson

Sri Balaji Home Appliances
08.2015 - 03.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.

Education

Bachelor of Computer Applications - Computer Science And Programming

Queen Marry's College
Chennai
04.2001 -

Bachelor of Arts - History

University of Madras
Chennai, India
04.2001 -

Skills

Customer Relations

Languages

English
Intermediate (B1)
Tamil
Advanced (C1)

Timeline

Exommerce Exexutive

Franch Express Private
07.2022 - 08.2024

Salesperson

Sri Balaji Home Appliances
08.2015 - 03.2019

Bachelor of Computer Applications - Computer Science And Programming

Queen Marry's College
04.2001 -

Bachelor of Arts - History

University of Madras
04.2001 -

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DIVYA SELVARAJEcommerce exeutive