Divya Shahani

• Helping the front-line support agents in the resolution of the most demanding cases, enhancing the overall customer experience.

• Collaborating with other teams internationally in order to tackle the customers' issues – without the need to directly talk with the clients.

• Working closely with the true masterminds of the product teams and learn about the newest features firsthand, making sure that our customer support agents are well-informed.

• Discovering the secrets of the shift operations and have a direct impact on improving efficiency of the retail Support team.

• Help the Team Leaders in making sure the chat queues are well handled.

• Sharing ideas by leading diverse projects.

• Working alongside A-players in an environment where everyone is a valuable team member.

JD P2P for scope – Invoice Processing

Po and Non PO Payment processing

Banking Vendor query Resolution

Employee expense Processing

Statement Reconciliation

Vendor Clearing & monthly reporting

• Led a team of personal credit analysts in analyzing and evaluating credit applications to determine creditworthiness and minimize risk.
• Developed and implemented processes to improve efficiency and accuracy in credit analysis.
• Provided training and mentorship to team members, resulting in a 20% improvement in overall team performance and adherence to company policies and procedures.
• Collaborated with cross-functional teams to identify opportunities for process improvement and implement strategies to enhance customer satisfaction and retention.

Organized and maintained paper and electronic files.

Assisted in the preparation of regularly scheduled reports.

Maintained contact lists.

Booked travel arrangements.

Submitted and reconciled expense reports.

Provided general support to visitors.

Acted as the point of contact for internal and external clients.