Divya Sharma
HR Assistant
Jaipur
Summary
Successful HR Assistant with background completing various administrative support and general duties. Reliable with well-rounded skills to aid employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
HR Assistant
Amazon
Hyderabad
09.2021 - Current
- Responsible for working one-on-one with employees working in the
USA for their leave and disability related enquiries. - Build customer trust through empathetic personalized conversations.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Handle confidential and sensitive information and demonstrate
strong integrity and ethical behaviors. - Take team huddles.
- Mentor teammates with their process knowledge and queries.
Technical Support Executive
Teleperformance
Jaipur
04.2018 - 12.2018
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Documented and detailed calls and complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Adhered to company policies to consistently achieve quality standards.
Counselor
IT Junction
Bharatpur
05.2015 - 09.2016
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Collaborated with teachers to define therapy objectives and analyze progress.
- Developed new student orientation programs to build excitement around enrollment.
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
Education
Master of Arts - English Literature
Mahatma Jyoti Rao Phoole University
Jaipur 04.2017 - 03.2019
Bachelor of Computer Application -
Jaipur National University
Jaipur 05.2013 - 06.2016
Skills
Communication abilities
Problem-solving skills
Management experience
Decision-Making
Flexible and Adaptable
Analytical and Critical Thinking
Active Listening
Certification
Lean Six Sigma for HR
Timeline
HR Assistant
Amazon
09.2021 - Current
Technical Support Executive
Teleperformance
04.2018 - 12.2018
Master of Arts - English Literature
Mahatma Jyoti Rao Phoole University
04.2017 - 03.2019
Counselor
IT Junction
05.2015 - 09.2016
Bachelor of Computer Application -
Jaipur National University
05.2013 - 06.2016