Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Divya Sharma

Divya Sharma

HR Assistant
Jaipur

Summary

Successful HR Assistant with background completing various administrative support and general duties. Reliable with well-rounded skills to aid employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

HR Assistant

Amazon
Hyderabad
09.2021 - Current
  • Responsible for working one-on-one with employees working in the
    USA for their leave and disability related enquiries.
  • Build customer trust through empathetic personalized conversations.
  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
  • Handle confidential and sensitive information and demonstrate
    strong integrity and ethical behaviors.
  • Take team huddles.
  • Mentor teammates with their process knowledge and queries.

Technical Support Executive

Teleperformance
Jaipur
04.2018 - 12.2018
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Documented and detailed calls and complaints.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Adhered to company policies to consistently achieve quality standards.

Counselor

IT Junction
Bharatpur
05.2015 - 09.2016
  • Reviewed and discussed new students' academic credentials, interests and educational goals.
  • Collaborated with teachers to define therapy objectives and analyze progress.
  • Developed new student orientation programs to build excitement around enrollment.
  • Identified and addressed concerns of incoming students and parents.
  • Regularly met with enrolled students to confirm success and identify problem areas.

Education

Master of Arts - English Literature

Mahatma Jyoti Rao Phoole University
Jaipur
04.2017 - 03.2019

Bachelor of Computer Application -

Jaipur National University
Jaipur
05.2013 - 06.2016

Skills

Communication abilities

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Certification

Lean Six Sigma for HR

Timeline

HR Assistant

Amazon
09.2021 - Current

Technical Support Executive

Teleperformance
04.2018 - 12.2018

Master of Arts - English Literature

Mahatma Jyoti Rao Phoole University
04.2017 - 03.2019

Counselor

IT Junction
05.2015 - 09.2016

Bachelor of Computer Application -

Jaipur National University
05.2013 - 06.2016

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Divya SharmaHR Assistant