Divya Sharma
Deoria
Summary
Dedicated Customer Service Representative to providing quality service. Proven ability to maintain good communication and relationships with customer. Adept in general accounting and finance transactions. Bilingual and ready to join my next team.
A competent professional with over 4.5 years of experience in Banking, Finance and social media optimization. Expertise in Kyc Management and Finance transaction. Deft at managing banking operations such as account opening and Generating business in terms of insurance policy. Enhancing organizational Process at lowering risk and highlighting the productivity and internal controls Maintaining Customer credentials and banking records for Internal, External and Service Quality Audit/ Inspections
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Deputy Manager – Branch Banking Channel
Axis Bank LTD
3 2021 - Current
- Performed daily branch audits to ensure accuracy of customer accounts and cash balances
- Educate the customer about Products and Digital Services
- Developed and implemented a customer relationship management (CRM) system that improved customer service efficiency
- Managed branch operations, including scheduling customer due diligence review to identify the money laundry activities of high-risk customer
- Review and analyze the customer documentation to implement and develop KYC policies and procedures to ensure the compliance of KYC regulations
- Enhancing organizational Process at lowering risk and highlighting the productivity and internal controls
- Maintaining Customer credentials and banking records for Internal, External and Service Quality Audit/ Inspections
- Awarded as a Oscar in a Life insurance performance
SMO Executive - Digital Marketing
Star Web Maker
01.2020 - 02.2021
- Leveraged social media platforms to increase brand awareness, developed Body Content of the web page, Meta descriptions and page title by using keyword to increase in followers
- Wrote press releases and media advisories that increased social media engagement
- Increased website traffic through targeted SEO and social media optimization to create Backlinks through Directory Submission and Bookmarking of website at different directory websites
- Developed a content calendar that outlined upcoming social media posts and campaigns
Education
MBA - Banking and finance
01.2024 - Current
B. Tech - CS
Institute of Technology and Management
01.2011 - 01.2015
10+2 - undefined
Naval’s Academy Senior school
01.2009 - 01.2010
10th - undefined
Naval’s Academy Senior school
01.2007 - 01.2008
Skills
SOURCING OF NEW PROGRAMS
COST ESTIMATION FOR NEW RFQQ
COST SAVING AND VAVE
NEW PRODUCT DEVELOPMENT
SEALING MANUF PROCESS
GLASS MANUFACUTING PROCESS
MATERIAL REQUIREMENT PLANNING
INJECTION MOULING PROCESS
IT SKILL
MS OFFICE and LIBRE office
Finacle (core banking service)
CRM
Timeline
2024, MBA (Banking and finance), Pursuing, 2011-2015, B. Tech (CS), Institute of Technology and Management (AKTU), 2009-2010, 10+2, Naval’s Academy Senior school, 2007-2008, 10th (High school), Naval’s Academy Senior school, Axis Bank LTD, Deputy Manager – Branch Banking Channel, Guduvanchery, Tamil Nadu, 03/21, Present, Performed daily branch audits to ensure accuracy of customer accounts and cash balances., Educate the customer about Products and Digital Services., Developed and implemented a customer relationship management (CRM) system that improved customer service efficiency., Managed branch operations, including scheduling customer due diligence review to identify the money laundry activities of high-risk customer., Review and analyze the customer documentation to implement and develop KYC policies and procedures to ensure the compliance of KYC regulations., Enhancing organizational Process at lowering risk and highlighting the productivity and internal controls., Maintaining Customer credentials and banking records for Internal, External and Service Quality Audit/ Inspections., Star Web Maker, SMO Executive - Digital Marketing, 01/20, 02/21, Leveraged social media platforms to increase brand awareness, developed Body Content of the web page, Meta descriptions and page title by using keyword to increase in followers., Wrote press releases and media advisories that increased social media engagement., Increased website traffic through targeted SEO and social media optimization to create Backlinks through Directory Submission and Bookmarking of website at different directory websites., Developed a content calendar that outlined upcoming social media posts and campaigns.
Certification
IRDA Exam certified
Personal Information
- Father's Name: Sudarshan Sharma
- Date of Birth: 01/10/94
- Marital Status: Married
Timeline
MBA - Banking and finance
01.2024 - Current
SMO Executive - Digital Marketing
Star Web Maker
01.2020 - 02.2021
B. Tech - CS
Institute of Technology and Management
01.2011 - 01.2015
10+2 - undefined
Naval’s Academy Senior school
01.2009 - 01.2010
10th - undefined
Naval’s Academy Senior school
01.2007 - 01.2008
Deputy Manager – Branch Banking Channel
Axis Bank LTD
3 2021 - Current