Divya Shree KR
Bangalore
Summary
Seeking a challenging role in Finance and Administration where my skills in financial management and administrative efficiency contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Billing/Invoicing Specialist
Synchronoss Technologies
05.2018 - 06.2024
- Spearheaded a team of 10 O2C specialists, enhancing process efficiency and implementing successful cross-training programs
- Developed key performance dashboards and mentored juniors, resulting in a 40% improvement in performance metrics
- Ensured timely order fulfillment and 100% compliance in invoicing, while effectively resolving billing disputes to maintain customer satisfaction
- Partnered with Sales to optimize invoicing processes and managed equitable workload distribution to prevent team burnout
Accounting Senior Associate
IBM India Pvt Ltd / Xerox
06.2014 - 04.2018
- Demonstrated expertise in work-level allocation, accurate maintenance of invoice records, and cash postings to customer accounts using advanced accounting software
- Conducted thorough preparation and review of expense reports and reimbursements, ensuring financial accuracy and compliance
- Led customer account dispute resolution and enhanced CRM query response, while creating necessary sundry debit and credit notes
- Drove O2C cycle optimization and a 15% improvement in order accuracy, alongside implementing real-time order status updates to elevate customer satisfaction
Senior Associate
Accenture Services Ltd
12.2012 - 04.2014
- Efficiently managed inbound calls and emails, achieving 100% target turnaround time (TAT) in resolving UK-based customer queries and sales inquiries for Virgin Media Products
- Specialized in B2B semi-voice inbound processes, demonstrating strong product knowledge and customer service skills in the telecommunications sector
- Played a pivotal role in the creation and management of customer profiles for new Virgin Media Product users, ensuring accurate and timely data entry
- Contributed to a significant reduction in onshore escalations by providing exceptional support and problem resolution to sales representatives and customers
Education
Master of business administration - Accounting Pursing
KSOU College
06.2024
Bacheelors of commerce -
04.2018
Skills
- Attention to detail
- Team collaboration
- Time management
- Problem-solving
- Adaptability
- Order management
- Billing and invoicing
Timeline
Billing/Invoicing Specialist
Synchronoss Technologies
05.2018 - 06.2024
Accounting Senior Associate
IBM India Pvt Ltd / Xerox
06.2014 - 04.2018
Senior Associate
Accenture Services Ltd
12.2012 - 04.2014
Master of business administration - Accounting Pursing
KSOU College
Bacheelors of commerce -
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