Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Timeline
Generic

Divya Sikka

New Delhi

Summary

Overall 4 years of experience with exposure in Quality, Compliance and Operations. Detail-oriented Quality Analyst with 2+ years of experience in the digital advertising industry, specializing in Google Ads. Proven track record of optimizing processes, identifying issues, and enhancing advertising platform quality. Adept at ensuring accuracy and compliance through rigorous testing and analysis. Works independently with a diligent work-ethic to meet job demands and deadlines.

Overview

6
6
years of professional experience

Work History

Quality Analyst

Cognizant Technology Solutions
Gurugram
02.2021 - Current
  • Evaluate cases for agents, conduct training and sessions, provide one-on-one feedback and coaching, participate in client meetings and calibrations, collaborate and communicate with internal and external stakeholders on quality matters, manage deviation within targets, track and maintain quality check coverage, lead team huddles, conduct case studies, retrieve data, and present findings to client stakeholders.

Project Coordinator

Prayas NGO
Delhi
09.2019 - 10.2019
  • Worked closely with underprivileged kids, gaining strong management and communication skills, counseled over 70+ children on career advice, health, depression, cleanliness, and relationship management, advised the NGO on increasing publicity and awareness.

Intern

SG Corporate Mobility Limited
Gurugram
05.2018 - 07.2018
  • Identified and helped develop strategic relationships with business partners or potential clients, achieved target against 100 merchants and 100 customers pan Delhi, convinced retailers to enhance marketing skills and increase business acumen.

Education

MBA -

Bhartiya Vidhya Bhavan
New Delhi
05.2020

BBA -

IITM
New Delhi
05.2018

Xth & XIIth -

Adarsh Public School
New Delhi
05.2015

Skills

  • Design conformance
  • Calculations and measurements
  • Data recording
  • Writing reports
  • Problem-solving
  • Multilingual
  • Knowledge of Quality Framework

Accomplishments

  • Won 1st position for project titled Comfy Tool presented in Design Thinking Challenge.
  • Bagged 3rd position in the Business Plan competition held at Bhartiya Vidya Bhavan.

Disclaimer

I hereby state that the information furnished above is true and complete to the best of my knowledge.

Timeline

Quality Analyst

Cognizant Technology Solutions
02.2021 - Current

Project Coordinator

Prayas NGO
09.2019 - 10.2019

Intern

SG Corporate Mobility Limited
05.2018 - 07.2018

MBA -

Bhartiya Vidhya Bhavan

BBA -

IITM

Xth & XIIth -

Adarsh Public School

Similar Profiles

CREATE PROFILE
Divya Sikka