Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Certification
Languages
Affiliations
Timeline
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Divya Singh

Divya Singh

Gurgaon

Summary

Digital marketing professional with a strong history of achieving business goals through effective use of digital channels. Skilled in crafting and implementing marketing strategies, optimizing campaigns, and improving customer engagement. Proficient in SEO/SEM, content creation, and utilizing data for informed decision-making.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Digital Marketing- Senior Associate

Indexing Operations Private Limited
Grogram
06.2022 - Current
  • Strategizing and executing social media campaigns across Facebook, Instagram, and LinkedIn, driving increased engagement and brand visibility.
  • Designing and implementing targeted email campaigns, achieving notable open and click-through rates.
  • Developing high-quality content for blogs, newsletters, and social media, enhancing website traffic through SEO strategies.
  • Monitoring and analyzed campaign performance using Google Analytics and Mailchimp, delivering actionable insights that improved ROI.
  • Conducting keyword research and implemented SEO strategies to enhance organic search rankings and boost website traffic.
  • Collaborating with internal teams to produce visually engaging content and optimized landing pages, improving user experience and conversion rates.

Digital Marketing Executive (Content Writer)

E-SEO Solutions Private Limited
Gurgaon
04.2021 - 12.2021
  • Executed SEM strategies to enhance online visibility and drive traffic.
  • Developed SMM campaigns to engage target audiences and increase brand awareness.
  • Authored content for Project NNNOW.COM, focusing on effective communication.

Digital Marketing Executive

GWYNETH INFORMATION &TECHNOLOGIES PVT LTD
Gurgaon
08.2020 - 03.2021
  • Drove brand awareness and engagement through targeted marketing initiatives.
  • Generated revenue via effective digital campaigns that increased market reach.
  • Utilized data-driven decision-making to enhance strategic marketing efforts.
  • Developed customer-centric marketing strategies that improved retention rates.

Deputy Manager

YES BANK LTD
Gurgaon
08.2018 - 02.2019
  • Drove revenue growth by managing portfolio for diverse banking products.
  • Oversaw customer management strategies to enhance service delivery and satisfaction.
  • Generated significant revenue through effective sales initiatives in banking sector.
  • Produced and filed reports to ensure regulatory compliance.
  • Handled customer interactions and resolved grievances efficiently.

Premium Relationship Manager

RELIANCE JIO INFOCOMM LTD
Gurgaon
03.2017 - 07.2018
  • Generated revenue through B2B sales and expanded COCP connections via strategic corporate partnerships.
  • Facilitated Jio SIM and Jio-Fi sales through canopy setups and targeted market visits.
  • Managed high-net-worth clients, prioritizing problem resolution through collaboration with sales team.
  • Onboarded tax practitioners and firms onto Jiogst.com to improve service offerings.
  • Prepared daily sales reports and MIS to track team target achievement.
  • Ensured timely delivery of customer service and quality in MIS documentation.

Senior Sales Manager

ICICI SECURITIES PVT LTD
Chandigarh
08.2013 - 08.2014

Led three Sales Executives in promoting Demat A/C products across 10 mapped bank branches in Chandigarh.

  • Enhanced relationships with mapped branch clients to drive new acquisitions and revenue growth.
  • Maintained ongoing contact with clients to increase wallet share of business.
  • Handled customer interactions and resolved grievances effectively.

Front Desk Officer

AXIS BANK LTD
Gurgaon
01.2013 - 07.2013

Managed cash counter operations, ensuring accurate daily transaction handling.

  • Addressed customer grievances to enhance service quality and satisfaction.
  • Compiled daily, weekly, and monthly Management Information Systems reports for performance tracking.
  • Achieved asset and liability targets through effective financial management strategies.
  • Executed sales and marketing initiatives for Banca products to drive revenue growth.

Education

PhD - Digital Marketing

Punjabi University
Patiala
04.2025

MBA - Marketing

Chitkara University
Rajpura, Chandigarh
01.2013

BBM -

International College for Girls
Jaipur
01.2010

Skills

  • Digital marketing
  • graphic Designing
  • Project management
  • Email marketing
  • Customer relationship management
  • Strategic planning
  • Content and creative writing
  • Corporate communication
  • Customer service excellence
  • Relationship management
  • Team leadership
  • Operations support
  • Sales expertise
  • Problem-solving abilities
  • Research skills

Projects

Digital Marketing – TISS, Gurgaon

April 2018-December 2018

Live projects on:

● SEO

● SEM

● SMM

Big Bazaar, Chandigarh- Sabse Saste 5 Din ‘Maha Bachat’.

January 2012- 15days.

● Retailing

● Customer service

● Sales

Kingfisher, Jaipur- premium Packaged Drinking Water (HORECA)

April 2012-July 2012

● Sales

● Customer service

● Direct Marketing

Accomplishments

Awarded as:

  • Best Researcher Award: Recognized for outstanding research contributions and innovative methodologies
  • Best Team Player: Acknowledged for exceptional collaboration, contributions to team success, and fostering a positive team environment
  • Appreciation Certificates: I received multiple certificates in recognition of outstanding contributions to the team

Certification

  • Digital Marketing Certification- TISS Gurgaon

Languages

Hindi
First Language
English
Advanced (C1)
C1

Affiliations

Graphic design

Culinary Enthusiast

Fitness Advocate

Creative writing

Timeline

Digital Marketing- Senior Associate

Indexing Operations Private Limited
06.2022 - Current

Digital Marketing Executive (Content Writer)

E-SEO Solutions Private Limited
04.2021 - 12.2021

Digital Marketing Executive

GWYNETH INFORMATION &TECHNOLOGIES PVT LTD
08.2020 - 03.2021

Deputy Manager

YES BANK LTD
08.2018 - 02.2019

Premium Relationship Manager

RELIANCE JIO INFOCOMM LTD
03.2017 - 07.2018

Senior Sales Manager

ICICI SECURITIES PVT LTD
08.2013 - 08.2014

Front Desk Officer

AXIS BANK LTD
01.2013 - 07.2013

PhD - Digital Marketing

Punjabi University

MBA - Marketing

Chitkara University

BBM -

International College for Girls
Divya Singh