Divya Singh
Bangalore
Summary
Results-driven professional with extensive experience in project management, consistently delivering high-quality outcomes through effective leadership and team collaboration. Skilled in client engagement to accurately assess needs and provide exceptional service. Proven ability to motivate teams and drive projects to successful completion.
Overview
2026
2026
years of professional experience
Work History
Sales Support Analyst
Acumera Rigel India Private Limited
12.2021 - Current
- Review and verify customer orders for accuracy, ensuring compliance with standard terms and pricing before processing.
- Created and managed order entries in HubSpot and coordinated their deployment by pushing tasks to Jira.
- Ensure on monthly billing and invoicing the customers.
- Monthly reports and quarterly reports for the team.
- Verified documentation accuracy and initiated billing and invoicing processes within CRM system.
- Facilitated milestone payments, including advance, Net 30, and cheque payments, ensuring timely collections as per PO terms.
- Collaborated with Support team to resolve device return issues and handled customer billing inquiries efficiently.
Order Management Specialist
Azuga Telematics
07.2017 - 12.2021
- Order Review and the verification of the order.
- Checking the standard terms and pricing before processing order.
- Entering the order through creating the case on SFDC.
- Invoicing and the payment collection for the orders received through Oracle NetSuite.
- Organizing and facilitating for getting milestone Payments like Advance Payment, Net30 and Cheque Payments.
- Complete Payment Collection as per PO Terms.
- Coordinating with the Support team on all device returns issues.
- Providing report to the Sales team on open orders, shipments, backlog and returns.
- Resolving the Billing queries of the customers.
- Cancellation process.
Business Development Manager
Littlebees.com (Pratan Online Retails Pvt Ltd)
03.2016 - 06.2017
- On boarding the sellers for the Ecommerce.
- Coordinating with the website developer for the ecommerce website.
- Coordinating for the order processing with the ecommerce like amazon, Flipkart, Snapdeal, Paytm, Shopclues…etc.
- Catalogue updating and inventory updating in the ecommerce like amazon, Flipkart, Snapdeal, Paytm, Shopclues…etc.
- Stock check of the store.
- Daily team reports on daily basis on boarding.
- Monthly reporting of the team of total sellers and the products live on the website.
- Timely submission of the attendance report of the sales team to HR team.
Order Processing, Commercial Executive, Marketing and Admin
GEA Ecoflex India Pvt Ltd
12.2013 - 02.2016
- Order finalization on commercial terms of the PO.
- Checking the commercial terms before processing order i.e., bank guarantee, CT forms and commercial clauses.
- Processing the order through PWT and portal and follow up with factory on inspection and dispatches.
- Submission of Bar chart (all LD orders), and drawings for Approval.
- Organizing and facilitating for getting milestone Payments like Advance Payment, Drawing Approval payment, Proforma Payment etc.
- Completion of activities like PBG Submission, Technical Documentation, Invoices etc. for collecting Payments.
- Complete Payment Collection as per PO Terms.
- Collection of Statutory CST Forms(C Form, H Form, I Form etc.), TDS Certificate.
- Timely sending the attendance report of the sales person to HR team.
- Controlling the Extension of the PBG's through Sales Team.
- Collection of Open Ended BG's with Discharge Letter.
- Admin work of the office.
CRM implementation and marketing
Tranter India Pvt Ltd
- Responsible for Lead generation and assigning the same to sales for the closure.
- Monthly and weekly reporting on CRM lead closure and orders.
- Follow up with sales team on lead and closure.
- Marketing for the sales from the data of ERP and CRM.
Customer Support (Emailing Process)
Mercado Online Pvt Ltd (indiaplaza.com)
- Responsible for giving resolution for client enquiry on email process by referring MIS database.
- Reporting on the email queries closed on daily basis.
Education
Bcom -
Rabindranath Tagore University
01.2018
12 Standard -
Govt Girls PU College
01.2011
10th standard -
Sri Saraswathi Vidyanikethan
01.2006
Skills
- JIRA
- Process optimization
- Billing resolution
- Documentation verification
- Problem-solving
- Team building
- Team leadership and motivation
- Deadline management
- Power Point
- CRM
- SAP
- SFDC
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Malyalam
Upper intermediate (B2)
Disclaimer
I hereby declare that the above-mentioned particulars are true to the best of my knowledge.
Reading Books, Explore new places, Football, Cooking
Enjoy reading books across genres to broaden knowledge and perspective. Passionate about exploring new places and cultures through travel. Enthusiastic football follower. Also enjoy experimenting with recipes and cooking as a creative outlet.
Timeline
Sales Support Analyst
Acumera Rigel India Private Limited
12.2021 - Current
Order Management Specialist
Azuga Telematics
07.2017 - 12.2021
Business Development Manager
Littlebees.com (Pratan Online Retails Pvt Ltd)
03.2016 - 06.2017
Order Processing, Commercial Executive, Marketing and Admin
GEA Ecoflex India Pvt Ltd
12.2013 - 02.2016
12 Standard -
Govt Girls PU College
CRM implementation and marketing
Tranter India Pvt Ltd
Customer Support (Emailing Process)
Mercado Online Pvt Ltd (indiaplaza.com)
Bcom -
Rabindranath Tagore University
10th standard -
Sri Saraswathi Vidyanikethan
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