Divya Singh Baghel
Nala Sopara
Summary
Ambitious professional pursuing challenging opportunities to leverage skills for organizational success Motivated leader with expertise in customer relationship management and process improvement. Cultivated a high-performance team culture, fostering excellence in service delivery. Demonstrates analytical skills by implementing feedback-driven improvements to enhance customer experiences.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Service Desk Manager
Indusind Bank Ltd
vile Parle East, Mumbai
11.2024 - Current
- Scheduled and attended customer meetings to build trusting, long-lasting relationships.
- Conducted KYC checks by verifying documents against internal records for compliance.
- Processed NEFT transactions and confirmed completion details with customers.
- Engaged with customers to better understand needs and deliver excellent service.
Platinum Relationship Manager
AU Small Finance Bank LTD
Malad, Mumbai
06.2024 - 10.2024
- Managed a service team and set daily standards for customer care.
- Handled escalated complaints with tact, restoring client trust and confidence.
- Reviewed customer feedback, identified improvement areas, and implemented practical changes.
- Built and delivered sales strategies to meet monthly targets consistently.
- Promoted banking products effectively, driving sales and revenue growth.
Customer Service Manager
DCB Bank Ltd
04.2022 - 04.2024
- Handled NEFT transfers, verifying beneficiary details and ensuring timely processing to enhance customer satisfaction.
- Completed KYC checks to verify identification and address details, contributing to secure and compliant customer service.
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Processed transfer cheque entries for customer transactions, ensuring accuracy and compliance with financial regulations.
Relationship Manager
ICICI Bank
01.2019 - 01.2020
- Identified customer needs and provided tailored support to enhance satisfaction and loyalty.
- Managed a diverse portfolio of clients to ensure their needs were met effectively. and supported sales by bringing Casa TD forward.
- Cultivated strong relationships with customers through attentive and responsive interactions.
- Engaged with customers, addressing their questions and ensuring a positive experience during visits.
Education
MBA -
VITS College Satna
04-2024
BBA -
VITS College Satna
01-2017
H.S.C -
MP Board Bhopal
01-2014
S.S.C -
MP Board Bhopal
01-2012
Skills
- Incident management
- Customer relationship management
- Customer experience enhancement
- Process improvement
- Excel skills
- MS Office suite
- Finacle expertise
Language Know
Hindi
English
Personal Information
Father's Name: Udaybhan Singh Baghel
DOB :02/04/1997
Custom
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Service Desk Manager
Indusind Bank Ltd
11.2024 - Current
Platinum Relationship Manager
AU Small Finance Bank LTD
06.2024 - 10.2024
Customer Service Manager
DCB Bank Ltd
04.2022 - 04.2024
Relationship Manager
ICICI Bank
01.2019 - 01.2020
MBA -
VITS College Satna
BBA -
VITS College Satna
H.S.C -
MP Board Bhopal
S.S.C -
MP Board Bhopal