Dynamic change management professional with a proven track record of spearheading Organizational Change Management (OCM) for enterprise transformations, learning enablement, and digital adoption within global organizations. Expertise includes Workday and SAP implementations, stakeholder engagement, business readiness, executive communications, and the development of comprehensive learning strategies. Renowned for delivering measurable business outcomes through effective collaboration with cross-functional teams, including business units, HR, Finance, IT, and executive leadership. Committed to driving sustainable change and fostering a culture of continuous improvement throughout the organization.
Hi, I’m
Divya Singh Kushwaha
New Delhi
Summary
Overview
6
Certifications
19
years of professional experience
Work History
Information Services Group (ISG)
Senior Consultant - OCM
01.2025 - Current
Job overview
- Consultant on a global Workday Tech, HCM & Finance implementation delivering organizational change and business readiness for one of the largest enterprise transformations.
- Led change management activities for a Workday implementation impacting over 140,000 employees across 40 countries.
- Established and coordinated a Change Champion Network across the Americas, APAC, Australia, and the Philippines, to improve stakeholder engagement and adoption.
- Partnered with HR, Finance, IT, Security, and implementation teams across Reporting, Integrations, Data Migration, and Information Security workstreams.
- Supported 200+ business process integrations, 60+ enterprise application integrations, and the decommissioning of 20+ legacy applications.
- Automated manual reporting processes reduced report inventory from 1,200 to 600 standardized reports.
- Designed and executed the global training strategy for Workday HCM and Finance.
- Created 200+ job aids, quick reference guides, and process documents.
- Produced over 200 Trupeer process demonstration videos, enabling scalable, on-demand learning.
- Developed change impact assessments, communication plans, executive updates, and readiness activities.
- Received client recognition, including a medal, certificate, and appreciation for successful project delivery.
HCL Technologies
Change Manager
11.2021 - 11.2024
Job overview
- Led the global product launch (SAP Concur) at all HCLTech locations across 60+ countries, impacting 2.5L employees with a significant reduction in data center costs as businesses transition to cloud-based resources by utilizing persona-specific end user awareness sessions on SAP Concur, digital learning kits, & playbook videos for successful execution
- Developed an organizational readiness approach for the implementation of multiple application replacement which impacted over 20K employees across geographies
- Executed 5 M&As throughout my tenure and onboarded 8K employees from different regions and time zones ensuring client satisfaction and stakeholder buy-in
- Developed & proposed change management strategies resulting in increased product adoption rates & stakeholder engagement the resulted in increased efficiency
- Guided a team of 5 change management leads & analysts to success by leveraging problem-solving abilities & fostering strong communication skills
- Aligned 30+ CRs & transformational projects with the organization’s business requirements, leveraging strategic planning for impactful results
- Utilized SurveyMonkey to implement Surveys, Assessments, & Feedback for gauging Training effectiveness, resulting in heightened user engagement levels
- Strategically led the development of comprehensive Change Impact Assessments (CIAs), As-Is-To-Be analyses, stakeholder assessments, & sustainable adoption plans, utilizing Gap Analysis, resulting in a substantial 70% surge in user awareness & adoption rates
- Orchestrated the Change Agent Network (CAN) strategy, conducting impactful socialization sessions for leaders to encourage nominations
- Revolutionized traditional training paradigms by implementing cutting-edge digital learning solutions within organizational frameworks utilizing virtual classrooms, & interactive assessments to boost employee engagement by 25% & increase training efficiency
RI RCM
Deputy Manager Training
09.2019 - 10.2021
Job overview
- Assisted during global product launch within organization and helped the organization in transitioning from home grown application to Workday
- Program managed outsourcing of New hire trainings to Vendor: Source-Train-Hire project
- Spearheaded follow-up certification project in liaison with Onshore team
- Managed people and projects: allocated resources, organized data, liaised with stakeholders, and identified risks.
- Led a team of 25 trainers and lead trainers across multiple locations
- Concoct training plans, schedules and content for various training needs basis ADDIE model
- Craft, manage, and schedule refresher training for bottom quartile associates based on quality parameters
- Drawing an overall or individualized training and development plan
- Assisted in decision making on resource planning, monitoring and control of project schedules
ECLL Pvt. Ltd. (Formerly ELI India Pvt Ltd.)
Assistant Manager Training
02.2019 - 08.2019
Job overview
- Managed, scheduled, and conducted new hire training sessions and led a team of 5 trainers
- Managed and conducted Refresher training for bottom quartile associates
- Perform and publish training efficacy (NHT & Refresher)
- Prepare and publish weekly, biweekly, and monthly training reports
- Conceptualize, revamp, and implement new training policies and learning plans
WIPRO
Assistant Manager Training
07.2018 - 01.2019
Job overview
- Transformed PDF-based training manuals into interactive self-paced learning modules using Articulate Storyline in collaboration with Vendor G-cube
- Utilized continuous feedback mechanisms to track the performance of new hires & enhance employee engagement by providing tailored training through inhouse LMS
- Delivered a comprehensive new hire orientation session for 20-30 employees, spanning 1-2 hours
- Enhanced assessment outcomes through meticulous off-site invigilation of training assessment, leveraging attention to detail for impactful results
- Collaborated effectively with third party vendors in Projects: Source- Train- Hire to enhance project efficiency
ELI Research India Pvt. Ltd
Team Leader - Training
11.2016 - 06.2018
Job overview
- Conducted 15+ new hire trainings & refresher trainings for existing staff utilizing on-the-job & e-learning methods
- Conducted 40+ New hire orientation sessions with 10-20 attendees per 2-hour session
- Designed & executed training schedules, curated training materials, & implemented assessments of training efficacy using LMS platforms to enhance training completion rates
- Facilitated & moderated focus group discussions with bottom quartile associates, leveraging qualitative analysis methods to effectively identify training needs
- Prepared TNA reports & crafted tailored training plans based on individual needs utilizing LMS & Excel to enhance productivity
- Created & shared a monthly training progress review deck with stakeholders using PowerPoint to enhance alignment with stakeholders
AON Hewitt, US
India Operation Manager, HWSS
02.2012 - 11.2015
Job overview
- Managed a team of 14 FTE in operations.
- Worked as a Gold Trainer (Part time trainer) and conducted New Hire and Existing staff training
- Closely worked with US based Clients and Counterparts
- Formed RCA and resolved several challenges and issues for clients
- Coordinated with automation and technology team to eliminate manual work and save man hours
- Performed audit on team member’s tasks and provided improvement ideas Coached and mentored the team on day-to-day activities, prioritize and manage urgent and important tasks
- Worked as a people manager and enforced: leave management, resource management, work allocation, adherence to timelines
- Set and manage project expectations, set the goals for all involved peers, audit and report out progress, connect with stakeholders to share the progress and challenges, call out risks and share plan of action Identifying capacity issues and bringing improvements in the same
- Set and manage project expectations and goals
MD Everywhere
Sr. Claims Management Specialist
07.2007 - 08.2011
Job overview
- Worked with new client implementations team
- Verified credentialing information for providers with various payers
- Ensured the Sops and process guidelines are created and signed-off by clients
- Shared all required documents for new clients post implementation with existing staff
Education
BR Ambedkar UniversityAgra
Masters in English
07.2015
University Overview
SOL, Delhi University
B.Com
05.2008
University Overview
Skills
ERP implementation experience
Organizational Change Management (OCM)
Workday technology expertise
Stakeholder Management
Change Impact Assessment
Change Network Planning and Governance
Digital Adoption
Reporting Transformation
Process Improvement
Project Management
Career Highlights
Career Highlights
- Led Organization Change Management (OCM) for a global Workday ERP Implementation supporting 140,000+ employees across 40 countries.
- Led Organization Change Management (OCM) for a global SAP Concur Implementation supporting 160,000+ employees across 60 countries.
- Supported implementation of 60+ enterprise application integrations, and the retirement of 20+ legacy applications as part of a global ERP transformation.
- Reduced enterprise reporting inventory from 1,200 to 400 through automation, standardization, and reporting transformation.
- Designed and developed 200+ digital job aids, quick reference guides, and learning assets to support global user adoption and business readiness.
- Developed interactive e-learning modules using Articulate Storyline and produced 50+ Trupeer demonstration videos for Workday HCM & Finance processes, enabling scalable, self-paced learning across global teams.
- Established and led a Change Champion Network across the Americas, APAC, Australia, and the Philippines, strengthening stakeholder engagement and accelerating organizational adoption.
- Recognized by the client with a medal, certificate, and formal appreciation for outstanding contribution to the successful delivery of the global Workday transformation.
Certification
Prosci® Change Management Certification
Timeline
Senior Consultant - OCM
Information Services Group (ISG)
01.2025 - Current
Change Manager
HCL Technologies
11.2021 - 11.2024
Deputy Manager Training
RI RCM
09.2019 - 10.2021
Assistant Manager Training
ECLL Pvt. Ltd. (Formerly ELI India Pvt Ltd.)
02.2019 - 08.2019
Assistant Manager Training
WIPRO
07.2018 - 01.2019
Team Leader - Training
ELI Research India Pvt. Ltd
11.2016 - 06.2018
India Operation Manager, HWSS
AON Hewitt, US
02.2012 - 11.2015
Sr. Claims Management Specialist
MD Everywhere
07.2007 - 08.2011
SOL, Delhi University
B.Com
BR Ambedkar University
Masters in English