DIVYA SREEVALSAN
Sales Operations Professional
Summary
Dedicated Sales Operations Professional with over 5 years of experience. My background includes proficiency in data analysis, Salesforce, and strong problem-solving skills. I excel in streamlining operations, optimizing sales processes, and driving efficiency. With a proven ability to analyze complex data and implement strategic solutions, I am committed to contributing to the success of the sales team and achieving organizational goals.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Sales Operations Professional
Amdocs Cloud
5 2024 - Current
- Salesforce Management: Oversee the integration of Salesforce with FinancialForce, ensuring seamless connections between parent, PSO, and service record types.
- Data Oversight: Monitor and refine the sales funnel data meticulously, implementing necessary corrections, updates, and data rationalization.
- Collaborative Reporting: Spearhead the initiation and participation in regular and ad hoc meetings with Sales, Pre-sales, PSO, Business Operations, and Finance teams, providing essential data and reports to facilitate business management.
- SOW Administration: Coordinate the collection and regional administration of internal and external Statements of Work (SOWs), as well as contract systems for customers.
- Sales Support Systems: Enhance sales support through the systematic development of reports and dashboards.
- Salesforce-Cloud Alignment: Ensure consistent collaboration and alignment between Salesforce and cloud providers/hyperscalers’ portals.
- Compensation Queries: Serve as the regional point of contact for inquiries related to sales compensation plans.
- Cross-Functional Coordination: Engage in cross-functional collaboration with multiple internal stakeholders, including Sales, Services, Finance, and HQ units.
Sales Compensation Analyst
Amdocs
10.2021 - 05.2024
- I was responsible to support various sales and services operations functions, including planning,organization, variable compensation, commissions, reporting, tools, processes, procedures, and communications.
•Prepare data for the fiscal year planning, quota setting, budgeting and business readiness processes
•Prepare data for Business Change Management as relates to Quota, Organization and Account Management
•Assist and implement Compensation Planning; Compensation plan, Individual Schedules, Incentive Programs and Commission analysis
•Implement strategy in areas of Sales and Business Support; Sales Partnership and guidance,Opportunity/Deal Management, Sales Methodology & Enablement, Communications
•Collaborate With Business Planning And Revenue Support Teams, Sales Operations, And Business Stakeholders
•Produce root cause analysis & recommendations to the business
•Control data quality enhancements where necessary; commission assignment, organization and account administration
•Conduct in-depth analysis and develop comprehensive solutions for identified learning issues
•Manage large projects responsible for on-time, on-budget, quality deliverables - Ensured transparency in communication by distributing easy-to-understand reports on individual commission earnings to each member of the sales team regularly.
Finance Operations Specialist
Amdocs
08.2019 - 10.2021
- Reviewed and booked invoices for US, CALA & Canada including matching with purchase orders/good receipts and approvals
- Delivered high productivity with accuracy to pay vendor on time
- Managed and resolved aged invoices/work items
- Multitasked and trained/supported new team members
- Prepared SOPs for CALA region
- Accounted for recoverable taxes to avail tax benefits on invoices with Canada Taxes (HST, Quebec, GST)
- Conducted quality improvements sessions for new team members
- Coordinated with onshore colleagues for missing information/ urgent resolutions etc
- Maintained process SLAs and met KPIs.
Analyst
Ahuja Valecha & Associates
12.2018 - 06.2019
- Verified and processed all types of invoices in system
- Accounted for bank statements entries
- Processed vendor payments
- Prepared bank and VAT reconciliation
- Coordinated with clients for discrepancies
- Provided support to the tax team for filing VAT returns.
Education
Certified Management Accountant -
Institute of Management Accountants
01.2024 - 12.2024
Cost Accounting
Savitribai Phule Pune University
01.2017 - 04.2019
Cost Accounting
Savitribai Phule Pune University
01.2013 - 04.2016
HSC - Commerce
Rosary Junior College
01.2011 - 04.2013
SSC -
Mount Carmel Convent School - India
01.2010 - 04.2011
Skills
Financial Analysis
Analytical Skills
Strategic Planning
Data Analysis
Auditing
Process Improvement
Problem-solving abilities
Multitasking and Prioritizing
Excellent Communication
Sales Reporting
Sales process optimization
Pipeline Management
Salesforce
Websites
Certification
Diploma in Taxation Laws - Symbiosis International University (SIU)
Timeline
Certified Management Accountant -
Institute of Management Accountants
01.2024 - 12.2024
Sales Compensation Analyst
Amdocs
10.2021 - 05.2024
Finance Operations Specialist
Amdocs
08.2019 - 10.2021
Analyst
Ahuja Valecha & Associates
12.2018 - 06.2019
Cost Accounting
Savitribai Phule Pune University
01.2017 - 04.2019
Cost Accounting
Savitribai Phule Pune University
01.2013 - 04.2016
HSC - Commerce
Rosary Junior College
01.2011 - 04.2013
SSC -
Mount Carmel Convent School - India
01.2010 - 04.2011
Sales Operations Professional
Amdocs Cloud
5 2024 - Current
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