Divya Srinivasan
Chennai
Summary
Dynamic Senior Engineer with a proven track record at Dell Technologies and CSS Corp PVT LTD, specializing in resolving complex networking issues and enhancing product quality. Expert in OSPF and team leadership, I excel in identifying root causes and implementing strategic solutions. Passionate about driving operational excellence and customer satisfaction through effective communication and technical prowess.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Engineer, Networking Techsupport
Dell Technologies
09.2021 - Current
- Own of Enterprise Customer-reported issues from various Intake models and work with customers and other stakeholders until resolution to customer's satisfaction
- Comprehensively Document all the relevant technical information throughout life cycle and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
- During Resolution, coordinate with multiple Internal stakeholders like Engineering, Frontline Teams, Other LoBs etc
- Contribute to HW and SW quality of Dell Networking products by reporting bugs and issues to PG Engineering
- Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures
- Play as part of Team and follow the necessary processes and utilize relevant tools as per guidelines to achieve resolution (Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.)
Network Engineer M/T/MX
CSS Corp PVT LTD
04.2021 - 09.2021
- Handling JTAC cases P1 to P4 issues raised by Juniper Customers
- Working with ISP customers to solve their networking issue on Juniper devices
- Troubleshooting hardware and software related issues on juniper devices
- Upgrade and downgrade junos software and FRU's
- Working on P1 and high priority cases
- Handling Technical Escalation form customers
- Providing Training to the team and helping them in case progress
- Reproducing the issue and publishing the Knowledge Base, Problem Resolution documents
- Providing 'Root Cause' for the incident reported by customer
- Troubleshooting switching related issue[IRB,STP,VLAN] with Juniper MX devices
- Troubleshooting MX-VC and MC-LAG on MX devices
- Troubleshooting L3 routing protocols
- Configuration and troubleshooting MPLS, VPLS, L3VPN, L2VPN
- Troubleshooting Multicast, MVPN, EVPN, CGNAT
- Troubleshooting COS, Port-mirroring, Sampling, Jflow
Jr. Technical Support Executive
ZTCS
Chennai
03.2017 - 03.2021
- Assist in the organization and inventory of all hardware and software resources
- Handled network infrastructure devices such as CISCO Routers(2621xm,2611xm,3640) and Switches (2950,3550),D-Link Switches
- Designed, installed, upgraded& configured the local area network, hardware and infrastructure
- Configuring Underlay & Overlay in SDWAN, Onboarding versa devices VD, VC, VA
- Creates and maintained good technical documentation
- Provide network support to the staffs and the users in the office
- Ensure the smooth operation of communication networks in order to provide maximum performance and availability for users and staffs
- Designed and deployed network layout for various cable Installations as per the company requirement
- Chennai, Tamil Nadu
Education
M.Sc. - Electronics & Comm
Madurai kamaraj University
01.2014
B.SC - Physics
Madras Christian College
Tambaram East01.2012
HSC -
Christ king girl's higher secondary school
Tambaram East01.2009
SSLC -
Government higher secondary school
Pallikaranai01.2007
Skills
- Troubleshooting Network Layer protocols and solution based smartfabric services
- Identifying root causes of L2/L3 Network issues
- Routing: OSPF, EIGRP, BGP, PBR
- Multicast: IGMP, PIM (Intermediate level)
- Switching: VLAN, InterVLAN Routing, STP, RSTP, PVST, EtherChannel/LACP, MCLAG, Stacking and Port Security, DHCP, dot1x
- Network Monitoring: SNMP, Syslog, Wireshark and Telemetry applications like CloudIQ
- Technologies: VxLAN, Fibre Channel over Ethernet FCOE, Smartfabric services, Solution based services, QOS
- WAN: MPLS, L3VPN
- Security: IPSec, GRE
- IPv6: OSPFv3
- Installation and Configuring Server Redhat Enterprise Linux 8
- Configuring DHCP, SAMBA and ISCSI in Redhat Enterprise Linux 8
- Creating user accounts and maintaining the permission in Redhat Enterprise Linux 8
Certification
- Cisco Certified Network Associate
- JNCIA
- JNCIS
- RHCSA
- Dell Networking Foundations
Accomplishments
School topper in SSLC board exam
Languages
- Tamil
- English
- Hindi (Read and Write)
Disclaimer
I hereby declare that the mentioned information is true to the best of my knowledge and I assure that I perform my duties to the utmost satisfaction of my superiors.
Areas Of Interest
- Application in Electronics
- Networking
Personal Information
- Father's Name: A.Panneerselvam
- Date of Birth: 11/11/91
- Gender: Female
- Marital Status: Married
Timeline
Senior Engineer, Networking Techsupport
Dell Technologies
09.2021 - Current
Network Engineer M/T/MX
CSS Corp PVT LTD
04.2021 - 09.2021
Jr. Technical Support Executive
ZTCS
03.2017 - 03.2021
M.Sc. - Electronics & Comm
Madurai kamaraj University
B.SC - Physics
Madras Christian College
HSC -
Christ king girl's higher secondary school
SSLC -
Government higher secondary school
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