DIVYA SUBRAMANI

• Building custom applications, modules, and components on the ServiceNow platform using scripting languages like JavaScript, HTML, and CSS.
• Configuration and Customization: Configuring and customizing existing ServiceNow applications
  to meet specific business needs, ensuring optimal functionality and user experience.
• Solution Design: Understanding business requirements and translating them into effective ServiceNow solutions, including workflow design, data structures, and integrations with other systems.
• Conducting testing and quality assurance to ensure the stability and reliability of developed solutions before deployment.
• Excellence in creating architecture and design documentation along with knowledge of data engineering tools & technologies
• Assist with ServiceNow Process definition and documentation
• Skilled in implementing Agile methodology to add value to the deliverables, working with consultantsin identifying processimprovementsin deliverables
• Expertise in spearheading entire gamut of sprint activities inclusive of sprint planning, release planning, backlog grooming, task management, scrum-of-scrum, retrospectives, sprint retrospective and sprint demonstration

Projects Profile:
Organization Tech Mahindra – client Majid ALfuttaim
Project : ServiceNow – APM

project is about to Configurations of ServiceNow APM,
• Assisting squad in loading information to CMDB.
• Actively participated in post-production support, responsible for addressing the incidents and
requests from end users, analyzing them, assisting the end users with either a solution or
escalating it to the other IT teams.
• Coordinated planning activities, planned dependencies, task assignments, and status tracking
to support successful data migrations.
• Analyzed requirements for the development of business processes and use cases.
• Assessed the functionality of existing systems and analyzed solutions through document
analysis, requirements workshops, surveys, and site visits.
• Identified and defined business requirements from user interviews, workshops and converted
these requirements into technical specifications for developers.
• Worked closely with external, internal stakeholders and end-users to address business and
• user requirements in the form of Business Requirements Documents (BRD) to understand,
• analyze and collect/validate user stories.
• Collaborated with the QA team in reviewing and validating test plans and test cases, thus
• ensuring that the final application met the user requirements.

• Implemented Scalable Automation with the help of Windows PowerShell which increased efficiency and accuracy based on provision of OU and Group Policy design strategy
• Managed end-to-end ownership of automation production services (analysis, planning, design, development, testing, debugging, documentation & push to production)
• Worked on exchange 2016 Office 365 end-to-end automation and used MFA
• Successfully identified & automated routine tasks through ServiceNow with hands on experience in API (rest web)
• Designated as SCRUM Master from Oct’19 to Mar’20 • Assisted in business process improvements/ enhancements/ documented PDDs for ServiceNow
  catalogues, enhancements & updated workflows, approval flows and rules of process
  automationin ServiceNow
• Worked on active directory 2010 and installation software on requesters workstation
• Gained knowledge on share folders that like creation, provision, remediation, and provisioning
  birth right access
• Gathered, updated, and maintained the Scrum & JIRA Board • Coordinated all SCRUM Ceremonies which included sprint planning, daily stand-ups, sprint
  retrospective& demos and backlog refinement

• Professionally trained in Information Systems with 1 year experience in Identity & Access Management and managed the same on windows platform & different applications on windows
• Appreciated as a valuable & cooperative coworker
• Supported Enterprise Business Applications such as MAINFRAME – MERVA,AS400, SWIFT, ESANDA/CAP & active directory services • Worked on SharePoint Technology, SharePoint 2007/2010: site creations, list
  workflows, Reporting, Surveys, administration, storage, reporting, troubleshooting & designing
• Executed User Profile Administration under PeopleSoft HCM, CRM & FMS modules, managed personal data, troubleshooting&DatabaseMaintenance
• Dealt with ServiceNow project related to migration of applications from SDM to ServiceNow