Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Divya Tripathi

Pune

Summary

Account management professional with a strong history of enhancing client relations and driving revenue growth. Recognized for fostering collaboration and achieving strategic objectives. Proficient in relationship building, negotiation, and project management, delivering consistent results.

Experienced with building and maintaining strong client relationships. Utilizes strategic account management techniques to maximize client satisfaction and retention. Track record of effective communication and problem-solving skills.

Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.

Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

6
6
years of professional experience

Work History

Key Account Manager

Zomato
02.2025 - Current
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Developed and maintained strong relationships with key clients to ensure long-term business growth.
  • Drove revenue growth by negotiating favorable contract terms with major accounts.
  • Implemented feedback mechanisms with key accounts to gather insights and guide future product enhancements.
  • Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.

Payroll Analyst

ADP
08.2024 - 02.2025
  • Managed year-end reporting tasks such as W-2s preparation and distribution, ensuring timely delivery to employees.
  • Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
  • Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
  • Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
  • Reconciled general ledger accounts related to payroll liabilities, providing accurate financial reports for management review.
  • Ensured compliance with federal, state, and local regulations by staying current on tax laws and reporting requirements.
  • Analyzed company-wide compensation trends to recommend salary adjustments based on market research and industry benchmarks.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.

Business Strategist

Tech Mahindra Limited
12.2021 - 08.2024
  • Managed cross-functional teams to ensure seamless project execution, yielding increased collaboration and efficiency among departments.
  • Analyzed customer feedback data to identify areas of improvement, implementing changes to enhance the overall customer experience.
  • Led workshops and training sessions for employees at various levels, enhancing their skills in strategic thinking and problem-solving techniques.
  • Developed pricing models based on competitor analysis and market trends to optimize revenue generation while maintaining competitive positioning.
  • Collaborated with sales teams to develop tailored solutions for clients'' unique challenges, resulting in increased customer satisfaction rates.
  • Facilitated successful mergers and acquisitions by conducting thorough due diligence and effective negotiation tactics.
  • Presented findings from market research studies to executive stakeholders, influencing critical decisions on product development initiatives.
  • Conducted market research and competitor analysis, providing actionable insights that drove business growth initiatives.
  • Streamlined company operations through the identification and elimination of inefficiencies, leading to improved overall performance.

Customer Relations Advisor

Credence Resource Management
11.2019 - 12.2021
  • Contacted debtors to discuss payment arrangements and negotiate settlements on delinquent accounts
  • Investigated and resolved customer disputes regarding payment history
  • Identified potential fraud cases and reported them to management for further investigation
  • Maintained accurate records of collection activities, payments, adjustments, and other related information
  • Explained collection policies and procedures to customers in a clear and concise manner
  • Monitored past due accounts for timely resolution within established timeframes
  • Assisted customers in setting up repayment plans that fit their financial situations
  • Negotiated payment terms that met both customer needs and company expectations
  • Participated in weekly team meetings to review current cases and develop new strategies.

Education

Dr. Virendra Swarup Public School
Kanpur
03.2019

Skills

  • Workflow optimization
  • Client relationship management
  • Analytical decision-making
  • Reporting and research skills
  • Effective problem resolution
  • Detail-oriented sales expertise
  • Dedicated work ethic
  • Management
  • Client relationship building
  • Business development
  • Key account management
  • Data-driven decision making

Languages

English
Proficient
C2
Hindi
Proficient
C2

Timeline

Key Account Manager

Zomato
02.2025 - Current

Payroll Analyst

ADP
08.2024 - 02.2025

Business Strategist

Tech Mahindra Limited
12.2021 - 08.2024

Customer Relations Advisor

Credence Resource Management
11.2019 - 12.2021

Dr. Virendra Swarup Public School

Similar Profiles

CREATE PROFILE
Divya Tripathi