Hi, I’m
Divya Upadhyay
Technical Specialist
Pune
Summary
Industrious Technical Specialist knowledgeable about updating software and devices to maintain current software and hardware for optimum productivity. Leveraging training and problem solving abilities to contribute technical knowledge to company and employee success.
Overview
3
years of professional experience
7
years of post-secondary education
Work History
AppleMumbai
Technical Specialist
03.2023 - Current
Job overview
- Trained users on desktops, laptops and mobile devices.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Documented risk management issues and outlined mitigation actions.
- Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
- Repairing MacOS, IOS, WatchOS.
- Troubleshot systems comprised of security alarms and Internet connectivity.
AmazonPune
Gaming Specialist
12.2021 - 03.2023
Job overview
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
AmazonPune
Customer Service Associate
10.2020 - 11.2021
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
Yashwantrao Chavan Maharashtra Open UniversityPune
Bachelor of Science from Graphics, Animation And VFX
08.2019 - 07.2022
Suresh Gyan Vihar UniversityJaipur
Bachelor of Science from Computer Application
08.2018 - 07.2022
Skills
Technical support knowledge
Timeline
Technical Specialist
Apple
03.2023 - Current
Gaming Specialist
Amazon
12.2021 - 03.2023
Customer Service Associate
Amazon
10.2020 - 11.2021
Yashwantrao Chavan Maharashtra Open University
Bachelor of Science from Graphics, Animation And VFX
08.2019 - 07.2022
Suresh Gyan Vihar University
Bachelor of Science from Computer Application
08.2018 - 07.2022
Similar Profiles
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Chris IshimweChris Ishimwe
Customer Service Advisor at AppleCustomer Service Advisor at Apple
Rohn BeardRohn Beard
Inside Business Expert (RCC) at AppleInside Business Expert (RCC) at Apple
Jonah LoucksJonah Loucks
Social Media Specialist at AppleSocial Media Specialist at Apple
Soumyadeep GhoshSoumyadeep Ghosh
Graduate Engineer Trainee at Air ProductsGraduate Engineer Trainee at Air Products