Summary
Overview
Work History
Education
Skills
Disclaimer
Certification
Timeline
Generic

Divya Vankyala

Hyderabad

Summary

I am a System Engineer with over 4+ years of experience in IT support, specializing in Active Directory, Server Support, Voice and user access management, and network troubleshooting. I am seeking a challenging role within a dynamic team environment where I can contribute to the organization's growth and success through my dedication and skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

System Engineer

TCS
07.2024 - Current
  • Company Overview: Tata Consultancy Services
  • Extensive experience with Active Directory, including user account management, password resets, access modifications/removals, and account unlocks.
  • Proficient in configuring and administering Group Policies for users and computers.
  • Skilled in diagnosing and troubleshooting issues on both Windows and Mac platforms.
  • Experienced in administering Windows Server 2008, 2012, and 2016.
  • Hands-on experience with various blade servers, including LENOVO, HP and DELL.
  • Expertise in troubleshooting Citrix hosted applications and Citrix servers within Citrix sessions.
  • Proficient in troubleshooting voice-related applications such as Avaya, Touch point, and Genesys Workspace (WWE).
  • Capable of processing all types of incidents through emails, chats, and web portals.
  • Adept at troubleshooting network-related issues and VPN client problems.
  • Knowledgeable in ITIL V3 processes.
  • Experienced in providing training, feedback, and support to analysts, helping them improve and adapt to process changes.
  • Managed onboarding and offboarding activities for employees.
  • Provided support for O365 admin/AD, on-prem Active Directory, and VMware.
  • Skilled in setting up dashboards and reports.
  • Competent in handling Network issues, FortiClient, AWS connectivity issues, and Citrix server L1 issues.
  • Responsible for user access management.
  • Knowledgeable in Salesforce, including user account creation and access-related issues.
  • Familiar with Siebel, including user account creation and access-related issues.
  • Actively collaborated with development and implementation teams in change management and incident management.
  • Efficiently resolved client queries within SLA timeframes.
  • Proficient in troubleshooting Office 365 and Outlook issues.
  • Experienced in providing 24/7 support with rotational shifts.
  • Tata Consultancy Services

Technical Support Analyst

Tech Mahindra
01.2022 - 06.2024
  • Extensive experience in antivirus installation and troubleshooting.
  • Outlook-365 office apps troubleshooting.
  • Proficient in working with Active Directory.
  • Skilled in diligent network troubleshooting.
  • Managed deployments via Intune.
  • Experienced in handling network-related and VPN client issues.
  • Efficiently processed all service requests raised by end users.
  • Experienced with mobile-supported applications such as MS Intune and Workspace.
  • Provided remote desktop assistance using Teams and Team Viewer.
  • Managed technical issue resolution quickly, professionally, and efficiently.
  • Identified appropriate workgroup assignments to drive problem resolution.
  • Knowledgeable in handling escalated tickets and incident management.
  • Provided one-on-one end-user problem resolution over the phone for approved PC software.

Online Proctor

Examity
01.2019 - 12.2021
  • Monitoring, troubleshooting portal and connectivity issues/ other applications like Zoom and Go-to meeting.

Education

Master’s In Business Administration -

Marri Laxman Reddy Institute of Technology and Management
Hyderabad

Bachelors of Science - Electronics and Computer Science

Rishi UBR Women’s Degree College

Skills

  • Administration of Windows 2008/2012 Active Directory
  • Windows Server 2003
  • Windows Server 2008
  • Windows Server 2012
  • Windows Server 2016
  • ServiceNow
  • BMC Helix ITSM
  • MS Office
  • Office 365
  • Monitoring tools
  • Knowledge Libraries
  • Microsoft Admin Centre
  • Azure
  • Exchange
  • Intune
  • Active Directory

Disclaimer

I hereby declare that the information given above is true to the best of my knowledge and belief.

Certification

ITIL 4

Timeline

System Engineer

TCS
07.2024 - Current

Technical Support Analyst

Tech Mahindra
01.2022 - 06.2024

Online Proctor

Examity
01.2019 - 12.2021

Master’s In Business Administration -

Marri Laxman Reddy Institute of Technology and Management

Bachelors of Science - Electronics and Computer Science

Rishi UBR Women’s Degree College

Similar Profiles

CREATE PROFILE
Divya Vankyala