Divya Vats

To ascend the corporate ladder through continuous learning, responsibility, cross functional exposure and continuous enhancing my skill set in the field customer enabled service industry. I am professionally aiming at constant up gradation of my career with the emphasis on hard work & to derive satisfaction from it. Willing to work as a key player in challenging and creative environment.

• T3 certification as a corporate trainer in Adult Learning from Lead Trainings
• T3 certification in presentation and facilitation skills from Lead Trainings
• T3 certification in Behavioral Training from Lead Trainings.
• Stress Management
• Time management
• Conflict Management
• Interview Tips for IJP
• Presentation Skills
• 6 months Associate catalyst Program related to HR functions.

• Sopra Steria, 07/2014 - 04/2020, Process Executive (Quality), Handling a team of 25 Team members., Doing onboarding, background verification of the new joiners., Providing HR policy and compliance training to the new joiners., New user ID creation, addition of responsibilities/ access for the new joiners., Maintain prompt, clear and effective communications with onshore clients (Internal offshore Team), Performance feedback calls with Onshore/Clients on weekly/monthly basis, Facilitated meeting with clients, internal Business stakeholders and leadership on regular basis., Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly – Preparing Quality Checklists, conducting RCA, Quality monitoring and dashboard publishing, Undertake Monthly & Daily audits and report as per offshore audit checklist & offshore calendar., Coordinate with Facility, Access Control & Security Guard teams., Highlight major risks to Offshore Security Lead to escalate if necessary, Issue & maintain Stationary Tracker., Review Staff Vetting Reports and escalate exceptions to Sopra Steria leads., Coordinate with new joiner & Talent Partner to assist HR processes for Gap declarations, Character Certificates., Highlight complex cases to Delivery & Security Lead, Grant approvals for BAU - physical and access control requests
• Money Mantras Homes PVT LTD, 03/2012 - 08/2013, HR and Admin Officer, Recruitment and training(personality development, time management, stress management, corporate etiquettes etc), Joining formalities and Induction, Defining position and roles related to them., Defining HR policies and guideline, Coordinate with the operation department and providing support and training to the supervisors in developing skills and capabilities of the staff members., Exit formalities, Coordination with the vendors for Identity cards, Visiting cards, stationary etc via emails.
• Tech Mahindra LTD, 04/2009 - 02/2012, Sr. Associate, Quality Monitoring and addressing areas of improvement., Hiring and recruiting new people for the process., Imparting process training to the newly hired people in the process., Handling weekly calls with the client., Client interaction through mail., Application Maintenance like creating MOM after the client call., As a member of TECH MAHINDRA FUN CLUB, I was responsible for organizing various functions, R&R (Reward & Recognition) held half yearly., Handling and resolving various queries of the team members relating to HR.
• Bharti Airtel Ltd, 09/2007 - 03/2009, Associate, Customer support in retention and DSL department., Resolving customer queries., Helping customer in getting internet connection working properly., SLA Maintenance., Working in an inbound scenario., Resolving billing queries of Airtel users., Up selling Airtel services i.e. new price plans, calling features, added advantages etc., Coaching & grooming of new agents in the team., Take care of Team attendance and other issues (as Log-In, PSB etc) in absence of the Team Leader., In taking customer feedback in the form of Survey.

• Music
• Reading books

• Date of Birth: 12/20/86
• Gender: Female
• Marital Status: Married