Divya Vijay
Project Manager
Chennai
Summary
Innovative, Result Oriented Project Management/Manager with 10 years of experience and passion for building healthy relationship with client and exceeding the expectation. Proven success in the areas of project management, operations and new tool implementation, process re-engineering. Proven ability to listen attentively, provide quick solution for the problem statement foreseeing the efficient and effective for future.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
Service Management Specialist
Accenture Solutions Pvt Ltd
12.2018 - Current
- Responsible for the successful initiation of the project, design, execution, monitoring, controlling and closure of the project
- Manage changes to the project scope, project schedule and project cost using Lean and Six sigma technique
- Manage Multiple projects from due diligence to completion & signoff.
- Gathering data of project requirement and generating reports.
- Manage & oversee the projects and ensure that are completed within timeline.
- Strong collaboration skills and established excellent working relationship across project and stakeholders.
- Very strong MS Project experience, Excel skills and Power bi skills
- Demonstrated strong conflict resolution, negotiating, and influencing skills.
- Excellent scheduling and resource analysis in developing and documenting work breakdown structures and building robust manageable project plans.
- Sound & Efficient in creating Gantt charts, project planning, reporting and management tool.
- Strong written and verbal communication skills, including working with senior management within technology and the operations.
- Excellent communication, writing and editing skills to transfer information to individuals involved in the development process.
- Assist the project manager in planning work packages, creating schedules and cost estimates
- Responsible for completing assigned work on the project during the execute phase. This may include design, build, testing against requirements, operational assessment, and implementation activities
- dentify risks and opportunities throughout the project, and may help in formulating the appropriate responses to these
- Actively participate in project team meetings and promptly communicate issues to the project manager
- Modified and directed project plans to meet organizational needs.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Documented project design for reference and future use cases.
- Researched and identified new technologies to use in agile development environment.
- Collaborated with team to analyze system solutions based on client requirements.
- Built automation tools and applications to deploy next-generation platforms.
- Drove project lifespan from concept to final rollout in development and deployment.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
Team Lead
Sutherland Global Services Ltd
04.2015 - 10.2018
- Responsibilities:
- Lead for a team of 15 which includes process associates and Senior process associates
- Responsibilities include end to end training, coaching and process refreshers
- Working as a backup Team Manager for the process which includes maintaining process shrinkage, attrition, and process hygiene
- Conduct one on one with associates and intimate stakeholders to bring issues to closure ensuring maximum employee satisfaction
- Prepare daily reports for management and client based on SLA’s and assign work to team based on criticality of cases received and cases resolved for the day/week and month
- Prepare staffing schedules based on projection/forecast received by the clients to plan for future planning.
Process Associate
TATA CONSULTANCY SERVICES LTD
01.2012 - 04.2015
- Mortgage)
- Roles and Responsibilities:
- Knowledge of mortgage default concepts, practices, and procedures
- Identify and gather data
- Demonstrated understanding of mortgage processing and loan closing procedures
- Following up with various departments to meet the timeline for each account
- Reviewing and Notifying the Attorney regarding the documents which requires for foreclosure
- Supporting attorney to file a Complaint against the borrower and completing the First Legal Process
- Reviewing pending documents and taking proper action for foreclosure
- Providing required documents to proceed for sale
- Maintain the unwanted delay during the sale with the regular follow-up process
- Making regular calls to vendors for unwanted delay due to any pending documents or issues in the provided documents.
Education
Bachelor of Computer Application -
Sri Ramakrishna College of Arts and Science for Women
Skills
Agile Methodologyundefined
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
07-2022
Service Management Specialist
Accenture Solutions Pvt Ltd
12.2018 - Current
Team Lead
Sutherland Global Services Ltd
04.2015 - 10.2018
Process Associate
TATA CONSULTANCY SERVICES LTD
01.2012 - 04.2015
Bachelor of Computer Application -
Sri Ramakrishna College of Arts and Science for Women
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