Divya Vijaykumar
Bangalore
Summary
I have a total of 10 years of experience in IT. I have always been interested in taking up new roles and driven to apply new ideas/ skills. I am a quick learner with the ability to achieve organizational goals and adapt easily with a team Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Resourcing Specialist
Tata Consultancy Services
Bangalore
08.2019 - Current
- Co-coordinating with delivery manager/ hiring manager on current open requirements.
- Checking internal pool/ bench associates on regular basis to check if anyone will match open requirements.
- Connecting with them and blocking for customer evaluation.
- Timely release of customer reject associates.
- Experience in all aspects of Project management, Resource Management, covering contract resource identification, resource on-boarding and project allocation with respective skill
- Worked closely with resource/ hiring managers to address employee requirements and utilization
- Coordinating with vendors and internal HRs or TAG (Talent Acquisition group) on these requirements and asking for profiles / resume
- Interviewed and screened potential candidates for open positions.
- Blocking selected associates for customer evaluation.
- Followup on feedback for blocked candidates with customers and providing timely feedback to respective team
- Fulfilled open requirements and worked on workforce projections and skip quarter planning
- Maintaining spreadsheets with open requirements, closure, releases, profiles received and pipeline.
- Coordinated with TAG ,RMG and concerned stake holder for fulfillments.
- Preparing job codes in the portal "Ultimatix" and evaluating the candidates and releasing offers for selected candidate.
- Screening permanent employees and scheduling webex with panels of project. Also proceeding for offer process for selected associates.
- Following up with candidates and HR till offer gets released to candidates.
- Having continous connection with candidates till joining date and onboarding process.
- Daily meetings with team on the progress of offers in pipelines, internal closures and releases from projects
Senior IT Analyst
Goldman Sachs
Bangalore
06.2017 - 09.2018
- Create incidents/tickets using “Ocean Prod” ticketing tool.
- Worked on Goldman Sachs developed applications only for troubleshooting.
- Worked on Active directory for password resets, employee information and to install softwares via SCCM groups.
- Attended CAB calls every week for Change management board update over scheduled maintenance. Created incidents over failed IT service that’s impacted many users and hence a Priority 1, Priority 2 or a Priority 3 is been classified.
- Creating tickets and routing them to respective team for resolution. Co-ordinating with technicians to give a workaround over the outage so the call volume at the service desk is got down.
- Create a bridge call and bring the MIM team with respective technicians on the call. An RCA is been performed on how frequently these similar issues have occurred.
- Check with technicians for a permanent fix, then would notify the CAB about the change and the risks of not implementing the change.
- All updates and changes in the IT service would be notified to all users Worked on assigned tickets and resolved them before the SLA gets breached.
- Handled escalations calls and resolved them on high priority.
Specialist
HCL Technologies
Bangalore
01.2017 - 05.2017
- Worked on “Service Now” ticketing tool.
- Attended calls that came to incident management hotline number.
- Depending on the number of users affected and the importance of application we would distinguish if its a priority 1, priority 2 or a priority 3.
- Will Co-ordinate with respective team to confirm on which team would look into the issue.
- Email communication will be sent to respective technicians, MIM team notifying about the bridge call. Email communication will be sent to all users about the outage.
- RCA is performed over all outages.
Senior Analyst
Tech Mahindra
Bangalore
03.2015 - 03.2016
- Worked on“Service Now”ticketing tool.
- Worked on Active directory to check on users profile, supporting password resets and account unlocks in roles requiring higher permission levels.
- Worked on Lotus Notes Client, Domino Administrator, Outlook, RSA Secure Administrator portal, Oracle Leap/AKT, Blade Servers – Floating & Dedicated, Active Directory, Citrix.
- Attended calls that came to incident management hotline number.
- Depending on the number of users affected and the importance of application we would distinguish if its a priority 1, priority 2 or a priority 3.
- Will Co-ordinate with respective team to confirm on which team would look into the issue.
- Email communication will be sent to respective technicians, MIM team notifying about the bridge call. Email communication will be sent to all users about the outage.
- All users will be notified about the outage via Bulletin Board and a workaround/ temporary solution given by the technicians.
- Bulletin board will be updated every one hour and even if the outage is closed. RCA is performed over all outages.
- Attended weekly meetings for planned outages with Change Advisory Board ( CAB) with EMEA and North America.
- Provided process training for new joiners
Technical Support Representative
IBM
Bangalore
06.2013 - 03.2015
- Worked on Tivoli Service Desk ticketing tool for creating an incident for our client National Australian Bank(NAB).
- Currently working on Maximo ticketing tool for lodging incident. Worked on password reset and Software installation an testing.
- Installing various NAB supported softwares on Windows XP and Windows 7.
- Worked on Lotus notes application. Configuring Lotus notes, password reset for LN. Supporting user’s getting migrated form lotus notes to outlook.
- Working on Citrix Platform for basic trouble shooting of Webdesktop remotely by NAB employees Working on Citrix virtual computer to login to AUR Domain, Configuring lotus notes and outlook in Citrix. Error rectification and trouble shooting of various banking application used by NAB (eg. Siebel, eBOBs, ERS Management Tool, TCR Teller etc.)
- Currently working for Outlook application as our email client as well as for troubleshooting.
- Handling escalations for existing issues for team.
Education
BACHELOR OF ENGINEERING - Engineering
CMRIT
Bengaluru, KA2013
PUC - PCMB
Sri Cauvery College
Bangalore06-2007
10th ICSE -
The Frank Anthony Public School
Bangalore04-2005
Skills
- Resource management
- Project management
- Talent acquisition
- Multitasking Abilities
- Resource allocation
- Resource identification
Accomplishments
- I have been commended by hiring manager for immediate closure for their critical requirements
- I have been commended by project head for my exceptional performance in resourcing
Education
other
Certification
- Scrum Master Advanced
- Salesforce Admin
Timeline
Resourcing Specialist
Tata Consultancy Services
08.2019 - Current
Senior IT Analyst
Goldman Sachs
06.2017 - 09.2018
Specialist
HCL Technologies
01.2017 - 05.2017
Senior Analyst
Tech Mahindra
03.2015 - 03.2016
Technical Support Representative
IBM
06.2013 - 03.2015
BACHELOR OF ENGINEERING - Engineering
CMRIT
PUC - PCMB
Sri Cauvery College
10th ICSE -
The Frank Anthony Public School
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