DIVYA WASWANI
New Delhi
Summary
Dynamic Relationship Manager with a proven track record at HDFC Bank, excelling in customer portfolio management and complaint resolution. Achieved significant milestones in disbursing wholesale assets and maintaining high client satisfaction. Skilled in cultivating business relationships and delivering operational excellence, driving growth in retail banking services.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Relationship Manager
Indusind Bank
Delhi
01.2023 - 09.2024
- Accounted for Retail Sales, New Business Acquisition & Growth for CASA, Life Insurance, Online Trading Accounts, Mutual Fund, Retail loans & Wholesale business banking.
- To ensure zero complains and escalations from Clients.
- To maintain all the DSR, CRM, and various records.
Relationship Manager
HDFC Bank
Delhi
02.2022 - 01.2023
- Launched the branch as one stop solution for gold loan customers.
- Also maintained the flag high in gold loan business numbers in whole cluster.
- Having the best knowledge of operations and processing of gold loan into finnone ( Nil FTNR in last 2 qtr.)
- Having the all-rounder capabilities to play any role in retail branch banking.
- Contributing my management skills for acquisition of casa and, other retail assets (PL,BL, AL,HL),MF and Insurance.
Relationship Manager
AU Small Finance Bank
Jaipur
12.2020 - 06.2021
Relationship Manager
HDFC Bank
Bhilwara
01.2018 - 12.2019
- Managed portfolio of 6Crs.high net worth (HNW) clients with [100].
- Achieved a milestone of disbursing the wholesale assets of 10cr-15cr.
- Achieved target for many national level contact and won awards and certificates also.
- Having the rating of contributor as 2 Rating.
- Performed Sales and Service tasks without any Auditable concerns throughout work period.
Education
MBA - Finance and Marketing
Pacific University
Udaipur06-2016
Bachelor of Commerce - Ajmer
MDS University
Ajmer06-2014
XIIth - Commerce
SMM School
Bhilwara01-2011
Xth - other
SMM School
Bhilwara01-2009
Skills
- Financial analysis
- Customer relationship management
- AML compliance
- KYC documentation
- Risk assessment
- Compliance analysis
LANGUAGE
- English
- Hindi
SPECIALITIES
- Thorough understanding of Know Your Customer (KYC) and Anti Money Laundering (AML) regulations of RBI.
- Developing new streams for revenue growth and maintaining relationships with customers to achieve repeat / referral business.
- Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business; ensuring minimum TAT.
- Managed portfolio of 10 Cr+ high net worth (HNW) clients with 400+ in total assets.
- Qualified AMFI and IRDA
PERSONAL INFORMATION
- Location Preference: Delhi
- Date of Birth: 08/25/94
Certification
CIBOP(Certified Investment Banking Operation Professional)
Timeline
Relationship Manager
Indusind Bank
01.2023 - 09.2024
Relationship Manager
HDFC Bank
02.2022 - 01.2023
Relationship Manager
AU Small Finance Bank
12.2020 - 06.2021
Relationship Manager
HDFC Bank
01.2018 - 12.2019
MBA - Finance and Marketing
Pacific University
Bachelor of Commerce - Ajmer
MDS University
XIIth - Commerce
SMM School
Xth - other
SMM School