Divya Bharathi
Engineer
Bengaluru
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
2
2
Languages
Work History
Cloud Infrastructure Associate
UST Global
10.2022 - 6 2023
- Company Overview: Client: Wolters Kluwer-North America
- Answered incoming calls/chats/web tickets and provided technical assistance following established procedures and guidelines
- Configured, deployed, and trained on standard end-user stand-alone and network-connected systems to end-users' satisfaction
- Incident/Request logging and tracking following ITIL standards
- Worked with business partners to collect information pertaining to requests/incidents
- Client: Wolters Kluwer-North America
Helpdesk Associate
NTT Data Services
- Company Overview: Client: Thermofisher
- Analyzed incidents to identify service restoration actions
- Performed remote troubleshooting through diagnostic techniques and pertinent questions
- Assisted with the detection and recording of possible problems
- Handled around 50+ interactions per day with customers via phone/chat support
- Monitored the status and progress towards resolution of assigned incidents
- Client: Thermofisher
Engineer Digital Workplace
Brillio
- Current
- Company Overview: Client: Coats
- Maintaining Active Directory infrastructure, including user accounts, security groups, and organizational units
- Account creation, deletion, and updates in Active Directory and Concur
- Implemented and configured Microsoft Intune to manage devices, enhancing security and compliance across the organization
- Provided technical support for Exchange-related issues, including mailbox archiving and user license management
- Installed, configured, and maintained desktop and laptop systems, ensuring optimal performance and security
- Assisted in the deployment of new software applications, conducting training sessions for staff
- Client: Coats
Education
B.A - Arts
IGNOU
12th - undefined
CBSE Board
Skills
Ability to work under pressure
Technical Support
Service ticket tracking
Desktop support
Network configuration
Personal Information
- Date of Birth: 10/13/97
- Gender: Female
- Nationality: Indian
Disclaimer
The details furnished above are true to the best of my knowledge.
Knowntechnologies
- Windows 10, 8.1, 7, XP
- Basic Knowledge in Azure and Cloud PC
- Active Directory and Azure AD
- SAP
- Service Now
Timeline
Cloud Infrastructure Associate
UST Global
10.2022 - 6 2023
Helpdesk Associate
NTT Data Services
Engineer Digital Workplace
Brillio
- Current
12th - undefined
CBSE Board
B.A - Arts
IGNOU
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