Divya Anand Murti

• Custodian of Fill Rate for the customers assigned.
• Supply chain POC for all stock related and appointments related queries for the customers.
• Setting up order and supply schedule PDP for POs.
  Ensuring total order capture in internal system
• Timely communication to internal team and customer.
• Reconciliation of Fill Rates with customers
• Supervise COP master, stock reservation norms and module upkeep
• Managing master data for customers and ensure timely and accurate updation in SAP.
• Data hub for managing all current/new codes customer wise by laisioning with KAMs and replenishment team.

• Fill Rate / OTIF and range availability.
• Looking after and responsible for all supply chain related processes.
• Collaboration with sales and Demand team towards forecast improvement.
• Ensuring Range Availability in collaboration with Demand & Supply Planner.
• Promo Allocation & Tracking.
• Customer Servicing - (from PO raising to GRN entry)
• Managing fill rate.
• Ensuring movement of stock from sourcing location to CFA.
• Ensuring customer article master updation.
• Ensuring all POs are served with maximum Fill Rate in collaboration with COP team, Supply Planner, Dispatch Planner, CFA & Implants.
• Ensuring proactive resolution of supply related issues.
• Coordination with Commercial team resolution of commercial issues.
• Managing stock reservation on weekly intervals.
• Process alignment with Customer in case of new customers / new stores.

• PO Generation in PDF format with correct MRP / Margin master updated
• Need to follow up with Processing team.
• MRP / Case Config. / Margin Mismatch rectification with Chain / Commercial team.
• Ensuring Timely availability of stock at the CFA for servicing 100%
• Making IDT if required be to ensure 100% Stocks
• Ensuring APP is taken on time
• Ensuring Supplies happens on time to the chains in FULL.
• Reconciliation on every PO with Inv vs GRN Done and Passing RTV if any stocks comes back by taking necessary Approvals.
• PO tracker must be sent to sales team on every Monday / Wednesday and Friday.

Quota Management: -( Stock Reservation Policy GT/ MT/ ECOM)

● Locking/Unlocking/Qty capping as per Demand Planning Team every month.

● Norms for Priority channels to ensure Fill rate.

● Qty CAP (maximum billable qty) are required to be set for certain SKU/Depot/Channel level

● Special requests are received for opening certain SKUs for billing (As per Promo SKU).

● Responsible for ensuring customer service to entire region by understanding & bridging demand supply gap/order management.

● Help in closing numbers to month on month as per demand raised by sales team & Planning team.

Modern trade Implant: -

● Implemented Fixed PDP for Reliance Cash N Carry for 8 Big DCs.

● Develop analytical reports by utilizing available POs & Inventory data from Customers

● Proactively use information to improve critical KPIs (e.g., Vendor Delivery Performance, & On Shelf Availability), & enable business opportunities to grow sale.

● Ensure Order & price Complied with pricing policy

● Provide Weekly/monthly report of sales order & feedback missing order Delivery.

● Monthly Assortment for Active master with CKAMs & customers.

● Coached Billers to do better through put of working hours.

• Order Processing PO from the various accounts like Reliance Cash n Carry, Ecom -Amazon
• Creation of picklist & sharing same with Depot for dispatches.
• Addressed & helped to recover data after Cyber-attack on RB network in 2017, by extracting invoicing data & others.
• Coordination with Implants/KAMs & Sales Team.
• Converting PDF to Excel for SAP upload
• Mapping Internal Skus to the customer article no.

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Identified business development challenges and customer concerns for proactive resolution.
• Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.

• Optimized CRM system usage for better tracking of customer interactions and improved decision making.
• Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
• Increased client retention rate by proactively addressing potential issues before they escalated into major problems.
• Drove process improvement initiatives within the sales department, yielding increased efficiency across numerous functions.