DHIVYA BHARATHI G
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Senior Client Partner - Payer OPS
Access Healthcare Services Pvt Ltd
Chennai
02.2026 - Current
- Led strategic initiatives to optimize operational workflows and improve efficiency.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Cultivated strong client relationships to enhance service delivery and client satisfaction.
- Collaborated with cross-functional teams to align client needs with service offerings.
- Developed comprehensive project plans to meet client requirements and timelines.
Senior Process Executive
Cognizant Technology Solutions
Chennai
02.2022 - 04.2025
- Executed daily tasks with accuracy and efficiency, ensuring smooth operations.
- Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Addressed customer requests and inquiries to elevate overall satisfaction.
Associate CS Internet
Sutherland Global Services
Chennai
06.2020 - 07.2021
- Resolved technical issues for customers using remote support tools.
- Guided customers through troubleshooting processes for software applications.
- Collaborated with cross-functional teams to enhance product knowledge.
- Assisted customers with product selection and inquiries
- Addressed customer complaints by actively listening and providing effective solutions. and resolved issues promptly.
- Interacted with customers to understand their needs and provide assistance. through effective communication techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate product, pricing, and service information to support informed purchasing decisions.
Technical Support Engineer
HCL
Chennai
12.2014 - 11.2015
- Diagnosed technical issues for clients, delivering tailored solutions to enhance user experience.
- Collaborated with cross-functional teams to resolve customer inquiries, ensuring timely and effective support.
- Developed user documentation and troubleshooting guides for software applications, facilitating self-service support and improving user satisfaction.
Education
Bachelor of Arts - English Literature
Ethiraj College For Women
ChennaiSkills
- Customer relationship management
- Product knowledge
- Sales analytics
- Customer service
- Complaint resolution
- Technical troubleshooting
- Remote support
- Effective communication
- Problem solving
- Good Telephone Etiquette
- Active listening
Language
Tamil:First Language, English: Proficient, Telugu: Upper Intermediate, Japanese: Beginner
Projects
BT, AT&T, EMBLEM HEALTH
Timeline
Senior Client Partner - Payer OPS
Access Healthcare Services Pvt Ltd
02.2026 - Current
Senior Process Executive
Cognizant Technology Solutions
02.2022 - 04.2025
Associate CS Internet
Sutherland Global Services
06.2020 - 07.2021
Technical Support Engineer
HCL
12.2014 - 11.2015
Bachelor of Arts - English Literature
Ethiraj College For Women