Divya J Martin

• Boosted productivity by training team members in best practices, encouraging role ownership with clear expectations, and integrating new technologies for process improvement.
• Streamlined workflows to eliminate inefficiencies and managed content editing for accuracy.
• Collaborated on monthly release notes and internal documentation, leading new projects and sprint releases.
• Supported global sales through detailed proposals and client materials.
• Led Salesforce.com and RFP workflow processes, and managed specialized projects, ensuring adherence to brand standards.
• Coordinated with sales and account teams, developing insights and documentation for new products, and responded to over 100+ client requests to enhance customer satisfaction.
• Enhanced team performance through training and database management, improved communication skills, and played a critical role in cross-functional teams.
• Worked with market research and strategy teams in post-trade market data analysis and aided in planning the Global Sales Conference.

• Handled tight deadlines by prioritizing tasks effectively, ensuring on-time client deliveries.
• Maintained strong vendor relationships and managed printing schedules.
• Assessed manuscripts for inclusion based on relevance and viability.
• Created style guides for consistent publication formatting.
• Collaborated globally to publish diverse educational materials in print and digital formats.
• Contributed to team setup during Cambridge University Press's expansion in India.
• Oversaw digital content checks and coordinated asset delivery. Managed digital product builds using authoring tools, ensuring content security in Cambridge's CMS, and assisted in authoring tool setup.
• Proofread manuscripts and used tools like Avallain and Netex to develop engaging online study materials for different educational segments, including IELTS preparation.
• Facilitated creative ideation sessions and worked with managers to improve processes for greater efficiency.

• Collaborated with the Legal Editorial Operations team to prepare data for publishing legal and regulatory materials, both in print and electronically.
• Addressed process and technical issues promptly and expanded understanding of legal systems and efficient workflows.
• Used systems like Westlaw and SAP to ensure accuracy and quality of products, and managed scheduling and file systems.
• Trained in Content Management and worked in both Content Development and Production as needed.
• Responsibilities included analyzing, coding, editing, and validating data, supporting Quality Control, and proofreading for errors.
• As a Shipment Coordinator, ensured all published content was quality checked, metadata added, and properly staged in POWER, with full coordination of logistics using SAP.
• Trained new team members on workflows, improved the Phoenix repository, and served as a Quality Analyst to provide feedback for improvements.
• Managed book publishing details, including pagination, formatting, and printing.