Reading
Divya Jyoti Deka
Sales Specialist
Guwahati,AS
Summary
I am a Broad and flexibly responsible, experienced as customer service representative and sales operation specialist, stoker, and stepping into other roles, sometimes multiple roles, in a single day. Expertise in communications and customer relationships alongside with relation building with the OEM channel partners. Consistently driven with numbers , managed to achieve the CSG BEST PERFORMER AWARD FOR HIGHEST REVENUE ATTAINMENT BY DELL EMC 2017, adding to this I have received the consecutive next year award for HIGHEST REVENUE ATTAINMENT FOR CSG PROFILE BY DELL EMC 2018 and multiple appreciations attached to the role.
Adding to this,Being a part of Accenture's Human Resource Project for UPS is being the most delightful journey. I was involved with the Employee Data Management team and also the Talent Acquisition team working day in and day out with the Onshore and the Offshore recruitment partners. Have also been awarded Performer of the Month- Accenture for the period of Nov-Dec 2020
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Subject Matter Expert
Accenture
Mumbai, Maharashtra
05.2020 - 12.2020
- Was part of USA's Giant UPS ( United Parcel Service)'s Canada and America Team. UPS being the Diamond Client to Accenture. This was the biggest project in the history of Accenture and I was a pivotal part of it.
- Active knowledge on Workday as a tool and Service Now.
- Derived to work for maintaining the employee data records .
- Working with Operations Management, Interviewing, Business Process Development, Organizational Development.
- Primary interaction with the Offshore team ( seated in Mumbai ) also the Onshore team ( seated in America and Canada) and the supervisors.
- Analyzing and solving of lower complexity problems on day to day basis.
- Extensive working on data correction, data entries and audits for accuracy set and monitor service levels.
- Working on productivity tools like GPH ( Global Productivity Hub ) and also creating and preparing SOP's for the teams
- Working as a SPOC for resolving escalations on the tools faced by the peers.
- Arranging and scheduling of interviews and meeting for associates in Accenture Canada and America
- Drafting of Contract Letters and maintaining the Invoices
- Coordinating with the Clients
- Filling and other general administration processes.
- Provide a customer focused experience through timely and accurate completion of queries and activities such as reference , contract updates and letter production.
- Record and maintain accurate activity information tracking through timely closure
- Stay up to date with Accenture's policies and process developments
- Ensure compliance with appropriate data protection.
Sales Specialist
Dell International Services India Pvt Ltd
Bengaluru, Karnataka
06.2019 - 05.2020
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Prospected 250 potential customers per week and maintained solid 60% conversion rate.
- Analyzing Lost Deals Reasons and hence presenting the Rejection numbers for the entire SMB Dell team to the leadership on Weekly basis via PPT presentation.
- Ensuing that the leads passed through the Campaigns and through Lead Generations are of quality and hence quality leads were passed on to the ISR's
- Taking up to the Marketing Team's request on publishing the report for the Inbound Calls, Chats Accepted-Rejected-Abandoned and hence calculating the Closed Rate Global.
- Publishing reportings basis on the ISR's individual performance per weekly and quarterly basis to the leadership.
- Doing complete Data Analysis on Sales Monthly and Quarterly Report and commissions
- Daily Sales Report publication on the Talk Times of the ISRs, Demos sent to the clients and Closed Deals.
- Presenting Reports on the Accepted, Loss and Win Leads and if it at all its a Loss Lead , why is it a loss taking proper feedback from the ISRs and the customers also if required
- Help Partner's onboarding and managing the day to day questions and inquiries.
- Present and Implement suggested enhancements to further the sales growth
- Build targeted lists as requested for sales team to follow up with.
- Equivalent understanding on PowerPoint, Excel and Woed.
- Facilitate sharing of reports and sales data between sales,marketing and other departments.
Inside Sales Account Manager 1
Dell International Services India Pvt Ltd
Bengaluru, Karnataka
06.2016 - 06.2019
- Exceeded goals through effective task prioritization and great work ethic.
- Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability.
- Addressed problems pro actively and knowledgeable manner to maintain and enhance client satisfaction.
- Maintained effective customer service by fixing service requests quickly to increase overall sales
- Brought in $100k approx revenue every month across 250 accounts
- Grew territory by thorough and successful networking, partnership , development and contract negotiation.
- Planned client relationship cultivating events to promote growth , resulting in expansion of clientele base by 60%
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Serviced accounts on a regular basis to propose new products and service and maximize revenue.
- Developed accurate sales forecast by analyzing sales feedback and wrote reports for senior leadership.
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitors comparison.
- Achieved 115% of the quota quarterly and grew sales by $400k earning title as top representative in Consumer Small Business
- Researched and customized service proposals for clients.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Use of CRM tools to facilitate multiple Sales Cycle.
- Co-ordinates activities with Marketing, Field Sales Manager, Inside Sales Managers on a regular basis.
- Uses telephone & other IT tools to remotely Interface with customers to present DELL value
proposition to a variety of audiences: IT director and executive level - Independently develop decisions within a defined processes, practices and DELL policies.
- Works independently & proactively to avoid & resolve issues.
- Managed 500+ accounts by reviewing and mitigating discrepancies and collaborating with account
holders. - Built and strengthened long-lasting client relationships based on accurate price quotes and
customer-centric terms. - Identified and analyzed key competitors and related products.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered
products. - Planned and led three training sessions to promote sales team professional development and sales
goal reinforcement. - Recommended brand products customers, highlighted benefits and redirected objections to secure more than $200k in sales.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising strategies. Collaborative and strategic team
leader offering robust background in customer relationship management to the right company. - Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Been the Sales Coach for a brief period acting as a consultant to salespeople and providing helpful advice on coping with job-related challenges. Also providing onboarding and training new
salesperson. - Also, been a part of the LOR (Large Order Representative) team wherein was involved in looking into large orders having an order value more then 10k $. Also involved in looking forward for the Large Global customer. Adding to this was actively involved with the Dell Core Sales Team and Business Partners across functions to build customer relationship, detect customer and partner opportunities,build and manage BID pipeline.
- Been a part of the Pricing Desk Engaging and supporting customer enquiries and respond to any reporting issues. Ensuring appropriate pricing methodology is selected for each opportunity, through
a detailed review of Customer Tender documents and / or opportunity qualification. - Have achieved Awards during this course-Been the best and Valuable Performer for FY17,Best Performer for driving run rate business for FY17 & FY18
Education
Bachelor of Technology - Electronics And Communications Engineering
Sikkim Manipal Institute Of Technology
Sikkim 06.2012 - 06.2016
Post Graduate Diploma in Marketing Management - Marketing Management
Bangalore University
Bangalore 06.2018 - 08.2020
Post Graduation Diploma - Branding And Advertising
Mudra Institute of Communications, Ahmedabad
Online 05.2021 - 10.2021
Skills
Excellent work ethic
Leadership
Responsible
Training & Development
Interpersonal Communication
Cultural awareness
Analytical skills
Critical thinking
Planning and Coordination
MS Office
Teambuilding
Account Management
Salesforce
Workday
Citrix
GII,GPH ( Global Productivity Tools)
Service Now
Subject Matter Expert
Analyst
Interests
Writing
Listening Music
Making Friends
Timeline
Post Graduation Diploma - Branding And Advertising
Mudra Institute of Communications, Ahmedabad
05.2021 - 10.2021
Subject Matter Expert
Accenture
05.2020 - 12.2020
Sales Specialist
Dell International Services India Pvt Ltd
06.2019 - 05.2020
Post Graduate Diploma in Marketing Management - Marketing Management
Bangalore University
06.2018 - 08.2020
Inside Sales Account Manager 1
Dell International Services India Pvt Ltd
06.2016 - 06.2019
Bachelor of Technology - Electronics And Communications Engineering
Sikkim Manipal Institute Of Technology
06.2012 - 06.2016