Summary
Overview
Work History
Education
Skills
Certification
Visa
Passport
Maritalstatus
Personal Information
Timeline
Manager

Divya Kant Jindal

Kolkata

Summary

To work as a part of a team, assume responsibilities, and implement ideas. I will use my communication skills to lead, motivate, and influence co-workers, actively contributing to the development and growth of the organization.

I am a versatile, high-energy consultant with over 17 years of global experience in IT infrastructure, IT operation, and project management in India and overseas. I am targeting senior-level assignments in IT operation, risk management compliance, or IT consulting with an organization of high repute."

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager

HCL Technologies Ltd
Chennai
10.2023 - Current
  • Guided and prepared monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored, and trained team members to improve their job performance.
  • Resolved conflicts between employees by guiding company policies and procedures.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with industry regulations and company policies.iingce reviews for team members.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through theuse of strategic andtactical approaches, motivational coaching, and trainng.

Deputy Manager

HCL Technologies Ltd
Chennai
07.2021 - 10.2023
  • Taking Care of IT Baseline Parameter and Compliance Requirement as Per OPS Requirement
  • Assisting OPS to comply Audit Requirement
  • Maintaining & handling Tech team and process replated to OPS requirements and activities
  • Administrate and managing BCP requirement keeping our infrastructure compliance as per OPS requirements
  • Managing and maintaining compliance as Per OPS R&C Team guideline
  • Managing the IT Service support Team (ITFO’s) for different OPS with their projects costume requirements
  • Managing and maintaining the SLA for all the priority Tickets (P3&P4)
  • Played a pivotal role in planning, implementing, supervising and executing all the support tickets in time, to achieve maximum infrastructure uptime
  • Planning and designing monitoring Parameters to achieve target time for all the priorities and requirements
  • Interacting with OPS on costume requirement and Ensure work was correctly scoped and staffed to address client needs and for timely completion
  • Involving other support teams for any issue & requirement and insure timely closer reducing Escalation from the client side
  • Handling Troubleshooting & Priority 1 & 2 calls for issue and concerns of OPS
  • Understanding costume scope and application requirement like (VDI/Citrix/Avaya & gabber) for EUC
  • Responded promptly to client calls/emails to resolve questions and problems, escalating to senior leadership when appropriate
  • Conducted regular staff meetings to discuss projects, on-going issues, client concerns, and to motivate and energize staff.

Associate Manager

HCL Technologies Ltd
Chennai
07.2019 - 07.2021
  • Administrate and managing BCP requirement keeping our infrastructure compliance as per OPS requirements
  • Managing and maintaining compliance as Per OPS R&C Team guideline
  • Managing the IT Service support Team (ITFO’s) for different OPS with their projects costume requirements
  • Managing and maintaining the SLA for all the priority Tickets (P3&P4)
  • Played a pivotal role in planning, implementing, supervising and executing all the support tickets in time, to achieve maximum infrastructure uptime
  • Planning and designing monitoring Parameters to achieve target time for all the priorities and requirements
  • Interacting with OPS on costume requirement and Ensure work was correctly scoped and staffed to address client needs and for timely completion
  • Involving other support teams for any issue & requirement and insure timely closer reducing Escalation from the client side
  • Handling Troubleshooting & Priority 1 & 2 calls for issue and concerns of OPS
  • Understanding costume scope and application requirement like (VDI/Citrix/Avaya & gabber) for EUC
  • Responded promptly to client calls/emails to resolve questions and problems, escalating to senior leadership when appropriate
  • Conducted regular staff meetings to discuss projects, on-going issues, client concerns, and to motivate and energize staff.

NETWORK & SYSTEM SECURITY LEAD

Greenwave Technologies Pvt. Ltd.
12.2005 - 07.2019
  • Managing the entire spectrum of functions related to total network\security\system Administration and Hardware Support including installation of Active directory servers, Terminal Server architecture, Database server, WSUS, networking devices, Print Server, Thin Client, FTP/FTPs/SFTP Server, and other peripherals
  • Implemented GPO security policy for company Data security to internal users and external users in Window based environment
  • Played a pivotal role in planning, implementing, supervising and executing Windows 2003 & 2008 Server infrastructure and ensuring prompt troubleshooting of servers & network problems, to achieve maximum infrastructure uptime
  • Planning and designing servers for backup and recovery of database information
  • Used product like Symantec NetBackup for data security
  • Planning and implementing Network Infrastructure, which includes Site 2 Site VPN, SSL VPN, and MUVPN to provide a secure network
  • Worked on Hardware Firewall devices like Watch Guard, SonicWALL
  • Installation & Maintenance of Cisco 2500 and 2801
  • Providing support to US office & different client office Remote Management
  • Handling vendors for various requirements in the infra
  • Played a pivotal role in planning, supervising and executing network maintenance activities with internal IT team and external IT Team ensuring prompt troubleshooting of system\network\security problems, to achieve maximum network uptime
  • Been to USA to assist Onsite project at Head Quarter (Los Angelis).

Education

BSc -

Lucknow University

Honors in Computer Hardware Engineering -

Indian Institute of Hardware Technology Limited

Diploma in Information Technology -

Manipal University

Certificate course Computer Literacy -

Capus Computer Institute

Skills

  • Operating Software
  • Windows Server
  • Sun Solaris
  • Red Hat Linux
  • Ubuntu
  • Office Software
  • MS-Office
  • Open office
  • Database Software
  • MS SQL
  • Corporate Virtual Software
  • Microsoft Virtual PC
  • Virtual box
  • VMware ESXI
  • Server component
  • Windows AD
  • DNS
  • Fileserver
  • Terminal server
  • Database server
  • WSUS Server
  • Security component
  • SonicWALL Firewalls
  • SonicWALL Ssl vpn
  • Watchguard firewall
  • Remote Support
  • VNC
  • Team Viewer
  • Mikogo
  • DMware
  • LogMeIn
  • R Admin
  • Network Management
  • LAN
  • Wi-Fi Systems
  • VPN
  • WAN Management

Certification

  • CCNA (Cisco Certified Network Associate)
  • MCP (Microsoft Certified Professional) on Win 2003 Server (AD){70-290}
  • MCP (Microsoft Certified Professional) on windows 2008 (AD){70-640}

Visa

B1/B2 expired on 2009(USA)

Passport

Holding a valid Passport

Maritalstatus

Married

Personal Information

Date of Birth: 04/24/1979

Timeline

Manager

HCL Technologies Ltd
10.2023 - Current

Deputy Manager

HCL Technologies Ltd
07.2021 - 10.2023

Associate Manager

HCL Technologies Ltd
07.2019 - 07.2021

NETWORK & SYSTEM SECURITY LEAD

Greenwave Technologies Pvt. Ltd.
12.2005 - 07.2019

BSc -

Lucknow University

Honors in Computer Hardware Engineering -

Indian Institute of Hardware Technology Limited

Diploma in Information Technology -

Manipal University

Certificate course Computer Literacy -

Capus Computer Institute

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